Contact Us: General Inquiries
Whether you're a Kingston resident or a visitor, we want to hear from you. Here is some information that will help you contact us.
Contact The City Through This Website
Use our online inquiry/feedback form to contact us now by e-mail. One of our Customer Service Representatives will respond to your e-mail within 48 business hours.
NOTE: We are currently experiencing a high volume of email which may delay the response time. For time-sensitive questions or issues, please call the Customer Service Centre at 613-546-0000.
By Phone
Call our Municipal Call Centre at 613-546-0000 for information on a wide variety of City of Kingston services.
TTY (Teletypewriter service): Dial 613-546-4889
Fax
Use our general fax number: 613-546-5232.
Postal Mail
Write us at:
The City of Kingston
City Hall
216 Ontario Street
Kingston, ON K7L 2Z3
CANADA
The City enjoys interacting with citizens on Twitter.
The City's Communications Department maintains the following City Twitter accounts:
- cityofkingston: City news releases
- kingstonmeeting: City meeting notices
- kingstoncareers: City jobs postings
- kingstontenders: City tenders, requests for information and requests for proposals
The City's Customer Service Representatives respond to questions and concerns received via these City's Twitter feeds within 48 business hours.
Useful customer support sometimes requires detailed interaction and the collection of personal information. Given Twitter's 140-character limit and lack of privacy, users may be asked to contact a Customer Service Representatives by phone or through private e-mail so that their concerns can be more ably addressed.
Pay it all at City Hall
You can also go to City Hall at 216 Ontario Street to:
- Pay your parking tickets
- Renew your City of Kingston parking permit
- Get business, marriage and lottery licences
- Get garbage bag tags
- Get Kingston Transit My Cards and photo ID
- Get Blue and Grey Box recycling bins
- Pay your Utilities Kingston bill
- Pay your property tax bill
The one-stop Payment Centre at City Hall is open weekdays 8:30 a.m. to 4:30 p.m.
Business Questions?
For economic development and business-related questions see the Kingston Economic Development Corporation's site.
Tourism Questions?
For tourism-related questions, please see the Tourism Kingston site.
Not sure who to ask? Call 211.
Call 211 when you don't know where to go for the information you need.
211 connects you to a full range of non-emergency community, social, government and health service information, including employment and job skills,
parenting and child care, support for seniors, etc. 211 is free, confidential and multilingual (150 languages).
Bilingual referral specialists answer 211 calls seven days a week. The City of Kingston is a partner in the 211 initiative.
Visit www.211ontario.ca for an online directory of services and information.
