Contact Us: General Inquiries
Whether you're a Kingston resident or a visitor, we want to hear from you. Here is some information that will help you contact us.
Online
Use our online inquiry/feedback form to contact us now by e-mail. One of our Customer Service Representatives will respond to your e-mail within 48 business hours.
Note: We are currently experiencing a delay in responding to e-mails due to the high volume of inquiries received. If your inquiry is time-sensitive, please call us directly at 613-546-0000 between 8 a.m. and 5 p.m., Monday to Friday.
By Phone
Call our Municipal Call Centre at 613-546-0000 for information on a wide variety of City of Kingston services.
TTY (Teletypewriter service): Dial 613-546-4889
Fax
Use our general fax number: 613-546-5232.
Postal Mail
Write us at:
The City of Kingston
City Hall
216 Ontario Street
Kingston, ON K7L 2Z3
CANADA
Pay it all at City Hall
You can also go to City Hall at 216 Ontario Street to:
- Pay your parking tickets
- Renew your City of Kingston parking permit
- Get business, marriage and lottery licences
- Get garbage bag tags
- Get Kingston Transit My Cards and photo ID
- Get Blue and Grey Box recycling bins
- Pay your Utilities Kingston bill
- Pay your property tax bill
The one-stop Payment Centre at City Hall is open weekdays 8:30 a.m. to 4:30 p.m.
Tourism
For inquiries related to tourism, please:
Email: tourism@kingstoncanada.com
Phone: 613-548-4415 or Tollfree: 1-888-855-4555
Economic Development And Business
For inquiries related to economic development and business, please:
Email: info@kingstoncanada.com
Phone: 613-544-2725 or Tollfree: 1-866-665-3326
