Parking Pay And Display Q&A
The City of Kingston's first pay and display meters will begin to be installed in June 2004 and throughout the summer. The new parking pay stations will benefit Kingston residents and visitors with improved convenience, predictability and reliability! Pay and display expand payment options for customers, improve management of the parking environment, and enhance the City's streetscape. Pay and display meters have been installed in many cities, like Toronto, Niagara Falls and Kitchener, with great success. Pay and Display Meters provide customers the convenience of accepting credit cards as well as coins while also providing receipts.
Questions:
What is a pay and display meter?
How does the new pay and display meter work?
How do you know to pay for parking at a pay and display meter?
Are the new pay and display meters accessible to people with disabilities?
Can you receive a parking citation while you're paying at a pay station?
Why is the City changing parking technology?
What are the rates and time limits?
When will they be installed/where will the new pay display meters be?
What is Parking Ticket Inquiry Centre?
What can I do if I receive a parking ticket?
Who can I contact for more information?
Answers:
What is a pay and display meter?
A: A pay and display meter is an automated kiosk that replaces individual parking meters on a block. It still accepts coins, but also takes credit cards making parking payment more convenient. Pay stations can track revenue, usage and maintenance data, which is transmitted wirelessly to a central computer location.
How does the new pay and display meter work?
A: With the new "pay and display" system, the customer pays for the desired amount of time at the kiosk using a credit card or coins and receives a receipt showing the amount paid and the expiration time. The customer then returns to their car to display the receipt on the vehicle's dash before heading for their destination. Instructions on how to purchase parking time are on each pay and display meter.
How do you know to pay for parking at a pay and display meter?
A: On each block where there are one or more pay stations, a minimum of two directional signs will be installed. One directional sign will be installed at each end of a block directing users to "Pay and Display" with an arrow pointing towards the pay station, which will generally be located in the middle of the block. On each pay station there will be a "P" symbol.
Are the new pay and display meters accessible to people with disabilities?
A: The City's contract with the pay station manufacturer requires that all coin and card aperture locations, controls and operating mechanisms must be compatible with the Ontarians with Disabilities Act requirements.
Can you receive a parking citation while you're paying at a pay station?
A: There's little need to worry about being down the street purchasing parking when the enforcement officer comes around. This is because all parking spaces will be located within a reasonable, visible distance of a pay station and because the parking enforcement officers will know to look at the kiosk to see if anyone is using it.
Why is the City changing parking technology?
A: There are many reasons, including improved customer convenience, predictability and reliability. Many existing single-space meters are aging, requiring more frequent repairs. The new pay stations will be more reliable. Over time, the City expects to decrease certain expenses and increase revenues with parking pay and display meters.
The automated wireless pay and display system provides faster and higher quality data, allowing the City to better manage its parking system.
What are the rates and time limits?
A: Signage will indicate the rate and time limits for the area. Read and follow all posted parking restrictions.
When will they be installed/where will the new pay display meters be?
A: Beginning in June 2004, and continuing over a five year period, Pay and Display meters will be installed in the City core.
What is Parking Ticket Inquiry Centre?
A: The Parking Ticket Inquiry Centre was opened in July, 2002 to address the needs of parkers who wish to obtain information, contest their parking tickets or make any other parking-related inquiry in person, by telephone or via email. If you have a parking enquiry or need, please contact us Monday to Friday, 8:30am through 4:30pm.
What can I do if I receive a parking ticket?
A:
Upon receiving a parking ticket, you have the following options:
- Voluntary Payment of the stated fine (online, via the phone, 546-0000, by mail or in person). Drop box located outside of City Hall on Market Street.
- Review of infraction at the Parking Ticket Inquiry Centre. Inquiries may be made in person, by telephone or via email.
- Trial Option. You or your agent must attend in person the Parking Ticket Inquiry Centre at City Hall to complete a Notice of Intention to Appear in court.
Who can I contact for more information?
A: For more information contact:
Phone: (613) 546-4291, ext. 1201
TTY (Teletypewriter service): Dial 711 or 1-800-855-0511
E-mail: parkingservices@cityofkingston.ca
Mailing Address: 216 Ontario Street, Kingston, ON K7L 2Z3
