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City and Utilities Kingston urge you to prepare for possible postal disruption

October 19, 2018 -

The City and Utilities Kingston want residents and businesses to know what to do in the event of a postal disruption. There is the possibility of one starting on Oct. 22.

Reminder: You are still responsible for on-time payment of bills, fines and parking tickets – even during a postal disruption and you may wish to avoid using the mail to send payments or time-sensitive correspondence.

Please review the instructions and options below.  If you need further guidance, please contact customer service at 613-546-0000 Monday to Friday from 8 a.m. to 5 p.m.

Expecting a social assistance cheque or Statement of Assistance?

Ontario Works cheques and Statements of Assistance must be picked-up during the postal disruption. Daily and monthly benefits will not be mailed during a postal disruption and the following pick-up processes will be put into place to ensure clients receive their benefits on time.

Daily benefits:

  • Live in Kingston: cheques can be picked up at 362 Montreal St, 2 to 4 pm.
  • Live in North or Central Frontenac County:  cheques can be picked up at the Rural Frontenac Community Services office at 1020 Elizabeth St., Sharbot Lake. Contact your case manager to make arrangements.

November monthly benefits:

  • Live in Kingston, South Frontenac and the Islands:  cheques can be picked up at 362 Montreal St, 9 a.m. to 4 pm. On Oct. 31 and Nov. 1. After Nov. 1, cheques are available for pick up between 2 to 4 p.m.
  • Live in North or Central Frontenac County: cheques can be picked up at the Rural Frontenac Community Services office at 1020 Elizabeth St., Sharbot Lake, 10 a.m. to 3 p.m. After Nov. 1, contact your case manager to make arrangements to pick up your cheque.
  • After hours, documentation and correspondences can be dropped off in the exterior drop box located near the first floor entrance of the Montreal Street offices. Residents: contact your case manager to sign up for direct deposit to ensure you receive benefit payments as scheduled.

Need to make a payment to Utilities Kingston, the City or Provincial Offences?

Residents are responsible for on-time payment of utility bills, property taxes, parking tickets and fines and other payments due to the City. Do not put them in the mail during a postal disruption. Avoid late payment fines by making your payments using one of these options:

Utilities Kingston, where you can also sign up to receive your bills online:

  • Sign up to the MyUtilities Customer Portal to receive and pay your bills online. Have your Utilities Kingston account number and the amount of your last payment handy and go to My.UtilitiesKingston.com. Sign up for eBilling under "Edit Profile" and make sure the email address you provide matches the one on file.
  • You can also register for preauthorized payments or pay your bill online through any financial institution, pay by credit card, or use the drop box located at 85 Lappan's Lane to pay by cheque. Find out more at www.UtilitiesKingston.com/Accounts/PaymentOptions.

See www.CityofKingston.ca/Pay for online payment options for parking tickets and permits, Provincial Offences fines, garbage bag tags, recreation programs, transit passes and pet licences.

In-person:

  • Payment Centre in City Hall, 216 Ontario St. Open 8:30 a.m. to 4:30 p.m. Monday to Friday
  • For Provincial Offences fines: Provincial Offences Court at 362 Montreal St. from 8:30 a.m. to 4:30 p.m. Monday to Friday.

After hours/drop-off (cheques only):

  • City Hall, 216 Ontario St. Through the mail slot in the door in the Market Street entrance of City Hall.
  • 1211 John Counter Blvd. in the 24-hour drop box.

Expecting payment or other correspondence from the City? 

  • Vendors can sign up to receive payment via electronic funds transfer. Request a form from financial services at 613-546-4291 ext. 2204 or accountspayable@cityofkingston.ca.  An email notice will be sent to the vendor with payment information and payment will be directly deposited into the proper bank account.
  • If you are expecting other time-sensitive correspondence, the City will make alternate arrangements for you to receive it.
  • If your expected correspondence is not time-sensitive, expect to receive it after any postal disruption.

Need to deliver an invoice?

Vendor invoices can be dropped off at City Hall, 216 Ontario St. or emailed to accountspayable@cityofkingston.ca. To receive payment via electronic fund transfer, request a form from financial services at 613-546-4291 ext. 2204 or accountspayable@cityofkingston.ca.

Need to deliver other correspondence?

  • Any correspondence for housing and social services, including income statements and other documents for Ontario Works, Children's Services and housing, should be brought to 362 Montreal St.
  • If you have time-sensitive correspondence that needs to get to the City, please drop it off at City Hall, 216 Ontario St. from 8:30 a.m. to 4:30 p.m. Monday through Friday. If it is an envelope, you can put it through the mail slot in the Market Street entrance to City Hall after hours.