City builds information hub to help residents navigate rent during COVID-19 - City builds information hub to help residents navigate rent during COVID-19

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null City builds information hub to help residents navigate rent during COVID-19

April 1, 2020 -

The City has created an online resource page to help landlords and tenants navigate rent payments during the COVID-19 pandemic. This page, available from the CityofKingston.ca/COVID19 webpage, includes information from the Province of Ontario about:

  • landlord and tenant responsibilities,
  • rights of both parties,
  • recent relevant announcements from the Province, and
  • quick links to important resources.

“We recognize that the first of the month has heightened the anxiety and financial stress many residents are feeling, as a result of COVID-19. To help ease this stress, the City has developed online resources that will help residents paying or collecting rent to find answers to their most pressing questions, quickly,” says Mayor Bryan Paterson.

He notes that mutual respect and understanding will be the most important factor in helping landlords and tenants alike through this situation. “We have seen wonderful examples of people supporting one another during this difficult time. Let’s not give that up, here. Please, show kindness and generosity. Together, we’ll get through this,” concludes Paterson.

Help for property owners

On March 25, the City announced it would ease the financial burden for taxpayers, by automatically waiving the April 1 and May 1 monthly penalties and interest on all 2020 interim arrears. 

Taxpayers who have a pre-authorized 10-month payment plan (PAP), are encouraged to continue these payment plans where possible. To provide immediate assistance with upcoming payments, the City deferred the April 1 installment for residents who requested this.

Utilities Kingston is also taking additional steps to help customers with their water and sewer bills. These include extending the Conservation Rate for water bills, and extending payment arrangements for customers who are experiencing hardship.

They are also assisting customers by:

  • Temporarily suspending disconnecting customers for non-payment.
  • Offering flexible payment terms and arrears payment agreements for water, sewer, gas and electricity bills, in order to provide customers with more time to pay outstanding balances on their account, if needed. 
  • Supporting Ontario’s decision regarding off-peak time-of-use prices for electricity customers.

If you are concerned about paying your bill, please contact the Utilities Kingston credit department by email credit@utilitieskingston.com or phone at 613-546-1181, ext. 2278, Monday to Friday from 8 a.m. to 4:30 p.m. 

Stay up-to-date with the City’s COVID-19 changes.

Find answers to your COVID-19 questions from KFL&A Public Health.

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