City of Kingston adapts service delivery in response to COVID-19 - City of Kingston adapts service delivery in response to COVID-19

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null City of Kingston adapts service delivery in response to COVID-19

March 19, 2020 -

City Hall remains open, however, the City is taking a number of precautions that follow the best advice from our public health professionals to help protect the health of both residents and staff.

“I want to assure residents that our City remains at work on your behalf. Measures we’re seeing instituted at several City locations are precautions, and take into account advice from medical professionals to practice social distancing and help flatten the curve,” says CAO Lanie Hurdle.

Please take note of the following changes:

City Hall Payment Centre

The City Hall Payment Centre is closed to the public until further notice. Staff remains available by phone and email.

Payments can be made through the following means:

  • Through online banking
  • Through your financial institution
  • Using our drop boxes at 1211 John Counter Blvd. or at City Hall’s Market Street entrance
  • For taxation or other payments by mail, send a cheque to: City of Kingston – Taxation PO Box 640, Kingston, ON, K7L 4X1
  • For utility payments by mail, send a cheque to: Utilities Kingston – PO Box 790, Kingston, ON, K7L 4X7

For tax inquiries, please email or call 613-546-0000. For all other service inquiries, please call the Contact Centre at 613-546-0000 or submit a request through Contact Us.

1211 John Counter Blvd.

1211 John Counter Blvd. is closed to the public until further notice. For further information, and assistance around the following services, please consult the COVID-19 resource page.

  • Application-related inquiries (i.e. property zoning, building permit application requirements, etc.)
  • Building permit and development applications
  • Building permit inspections
  • Bylaw and Licensing Services
  • Payments
  • Engineering Services

For payments, customers are encouraged to pay online though DASH or use the secure drop box located by the front door of 1211 John Counter Blvd. Credit card payments are also being accepted by phone. For further guidance, please call 613-546-4291 ext. 3280 for building payments, and ext. 3180 for planning payments.

Please note that Planners, Enforcement Officers, and Building Inspectors remain available by phone and email.

To connect with the City’s Engineering Services, please contact or contact 613-546-4291 ext. 3130.

Kingston Airport Terminal:

Air Canada has announced that it will reduce its domestic network from 62 airports to 40. This has a direct impact on Kingston Airport. Flights to and from Kingston will be temporarily suspended from Monday, March 23 to Thursday, April 30. This will impact terminal hours. For the most up-to-date information on how hours may be effected, please monitor the City’s COVID-19 resource page.

“The runway will remain open for medical and emergency flights,” says Airport Manager, Aron Winterstein.  

We’re monitoring the situation and adapting to meet your needs.

We remind residents that Kingston remains a low-risk community.

The City continues to monitor the information released by the provincial Ministry of Health and other public health partners, including KFL&A Public Health.