Stay Connected

City Matters
City News
City News

City prepares for possible postal disruption - and residents should too

September 18, 2018 -

The City wants residents to know what to do in the event of a postal disruption. There is the possibility of one starting on Sept. 26.

To avoid a potential postal disruption, Voter Information Notices (VIN) for the upcoming Oct. 22 municipal election will be mailed out the week of Sept. 20. If you don't receive your VIN by the end of September, contact the Elections office at or 613-546-4291, ext. 1430.

Residents: don't use the mail to send payments or time-sensitive correspondence. You are still responsible for on-time payment of bills, fines and parking tickets – even during a postal disruption.

Please review the instructions and options below.  If you need further guidance, please contact customer service at 613-546-0000 Monday to Friday from 8 a.m. to 5 p.m.

Expecting a social assistance cheque or Statement of Assistance?

Ontario Works cheques and Statements of Assistance must be picked-up during the postal disruption. Monthly benefits will not be mailed during a postal disruption and the following pick-up processes will be put into place to ensure clients receive their benefits on time.

  • Live in Kingston:  cheques can be picked up at 362 Montreal St. from 9 a.m. to 4 pm.
  • Live in North or Central Frontenac County: cheques can be picked up at the Rural Frontenac Community Services office at 1020 Elizabeth St., Sharbot Lake from 10 a.m. to 4 p.m.

After hours, documentation and correspondences can be dropped off in the exterior drop box located near the first floor entrance of the Montreal Street offices. The City encourages residents to contact their case manager to sign up for direct deposit to ensure they receive their benefit payments as scheduled.

Expecting payment or other correspondence from the City? 

  • Vendors can sign up to receive payment via electronic funds transfer. Request a form from financial services at 613-546-4291 ext. 2204 or  A detailed notice will be sent to the vendor with payment information by email and will be directly deposited into the proper bank account.
  • If you are expecting other time-sensitive correspondence, the City will make alternate arrangements for you to receive it.
  • If your expected correspondence is not time-sensitive, expect to receive it after any postal disruption.

Need to make a payment?

Residents are responsible for paying property tax, parking tickets and fines, Utilities Kingston bills and other payments due to the City on time.  Avoid late payment fines by making your payments using one of these options:

Utilities Kingston:

  • Sign up to the MyUtilities Customer Portal to pay your bills online. Have your Utilities Kingston account number and the amount of your last payment handy and go to to sign up.
  • You may drop off cheques to Utilities Kingston at City Hall, 216 Ontario St., 1211 John Counter Boulevard or 85 Lappan's Lane.
  • For other options to pay your Utilities Kingston bill see

See for online payment options for parking tickets and permits, Provincial Offences fines, garbage bag tags, recreation programs, transit passes and pet licences.

  • In-person: Payment Centre in City Hall, 216 Ontario St. Open 8:30 a.m. to 4:30 p.m. Monday to Friday

For Provincial Offences fines: Provincial Offences Court at 362 Montreal St. from 8:30 a.m. to 4:30 p.m. Monday to Friday.

After hours/drop-off (cheques only):

  • City Hall, 216 Ontario St. Through the mail slot in the door in the Market Street entrance of City Hall.
  • 1211 John Counter Blvd. in the 24-hour drop box.

Need to deliver an invoice?

Vendor invoices can be dropped off at City Hall, 216 Ontario St. or emailed to To receive payment via electronic fund transfer, request a form from financial services at 613-546-4291 ext. 2204 or

Need to deliver other correspondence?

  • Any correspondence for housing and social services, including income statements and other documents for Ontario Works, Children's Services and housing, should be brought to 362 Montreal St.
  • If you have time-sensitive correspondence that needs to get to the City, please drop it off at City Hall, 216 Ontario St. from 8:30 a.m. to 4:30 p.m. Monday through Friday. If it is an envelope, you can put it through the mail slot in the Market Street entrance to City Hall after hours.