City's 2016 Annual Report now online - City's 2016 Annual Report now online

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null City's 2016 Annual Report now online

February 8, 2017 -

The City of Kingston's 2016 Annual Report highlights progress made on the six strategic priorities set by Council, with 93% of the key strategic initiatives trending in the desired direction. Get your copy of the 2016 Annual Report at  

"2016 was an exciting year with great progress made on Council's six strategic priorities including reaching a new record high for Kingston Transit ridership, exceeding our waste diversion target, lowering emergency shelter-bed use, and welcoming Feihe International to our community with an unprecedented investment," says Mayor Bryan Paterson. "We certainly have a lot to be proud of as Kingstonians and the 2016 Annual Report is an opportunity to share and celebrate our successes as a community."

The report provides a progress update on six strategic priorities set by Council in 2015 with snapshots of progress highlighted in key stories and info-graphics. All 40 City initiatives, the deliverables of the six priorities, are identified as trending in the desired direction, under development or not trending in the desired direction. Progress made in 2016 has resulted in an impressive 93% of initiatives trending in the desired direction.

Highlights of the progress profiled in the 2016 Annual Report include:

  • Foster an open-for-business culture – Infant-formula manufacturer, Feihe International, chooses Kingston as its Canadian base and plans to build a 300,000 square foot facility creating 200-250 direct full-time jobs and 400 construction cost beginning in 2017.
  • Prepare and implement a city-wide tourism strategy – An unprecedented year of city-wide partnerships supported the Kingston Penitentiary Tours which brought 60,000 visitors to town in 2016 and $5 million injected into the local economy. The live-streaming of The Tragically Hip concert attracted 20,000 fans to Springer Market Square and 6,700 fans to the Rogers K-Rock Centre with CBC broadcasting this epic event to 11.7 million viewers.
  • Continue to support current Infrastructure Plan – Projects now underway include: construction of the Rideau Heights Community Centre and Library; designing the Kingston East Community Centre; expanding the Point Pleasant Water Treatment and Cataraqui Bay Wastewater Treatment plant; widening of John Counter Boulevard; and renewal of downtown and core area infrastructure as well as pathway and trail improvements. Work continues to bring the Third Crossing project to shovel-ready status.
  • Affordable housing – Implementation of the 10-Year Housing and Homelessness Plan continues with 2,300 households assisted through City housing programs in 2016 and the development of 91 affordable and rent-geared-to-income units since 2012.
  • Public transit – In 2016, the Cataraqui Town Centre transit upgrades were completed. An increase in frequency of Express 501 and 502 routes was introduced during morning and afternoon commutes.  A record 5.2 million riders (up from 4.6 million in 2015) used Kingston Transit.
  • Homelessness and food security – 197 households were moved from homelessness to housing in 2016. Since 2015, there has been a 17% decline in the use of emergency shelter beds.
  • Complete K&P Trail – 3.1 km of on-road segments of the urban portion of the K&P Trail are now complete and 3.5 km of off-road pathways are nearing completion.
  • Enhance waste management – The City reached and exceeded a waste diversion target of 50%, diverting more than 12 tonnes of waste from landfill. More than 20,000 Kingstonians are now using the popular #WasteNotYGK app which offers collection reminders and special notifications.
  • Kingston Penitentiary redevelopment - More than 1,000 Kingstonians were engaged in Kingston Penitentiary and Portsmouth Olympic Harbour visioning work in 2016 with a third workshop to be held early in 2017 to present feedback on the four plans developed.
  • Waterfront Master Plan – The Waterfront Master Plan was put into action in 2016. Waterfront pathway works were completed on the federal coal dock adjacent to the Providence Care lands and three waterfront properties were purchased including a seven hectare parcel of land adjacent to Lemoine Point.
  • Building a culture of customer service excellence – In 2016, the City consulted with the public to identify opportunities to improve the customer experience and to inform a new Customer Experience Strategy that describes the future vision for service delivery by the City. The planned purchase of a Customer Relationship Management (CRM) system in 2017 will be a key tool for enabling this strategy.
  • Transparency and citizen engagement – In 2016, the City engaged citizens on many topics including: the Third Crossing, Official Plan Update, Sign Bylaw, Airport land use and North King's Town development. To improve public feed-in and feedback processes, three workshops were held on public engagement followed by public survey. Based on this feedback and a review of best practices, a draft public engagement framework is being developed for early 2017.

About the City of Kingston

The City of Kingston provides municipal services to 125,000 residents living in this visually stunning, historic city, often ranked one of the best places to live in Canada. Kingston is focusing on being smart and livable as it pursues its vision to become Canada's most sustainable city. We focus on environmental responsibility, social equity, economic health and cultural vitality –ensuring that today's decisions don't compromise our future. 

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Twitter: @CityofKingston


Media contact: For more information call the communications and customer experience department at 613-546-4291, ext. 2300.