News & Public Notices
Contractors for Utilities Kingston may be in your area to replace end-of-life water meters
September 24, 2015 –
Utilities Kingston wants customers to know that Neptune Technology Group will visit homes and businesses in the west end of Kingston in order to replace end-of-life water meters.
It's important that customers receive accurate bills for the amount of water consumed by their household or business. Reliable metering equipment is critical to this.
Neptune will work to replace 4,000 water meters into the New Year. Their technicians will always be in uniform and carry photo identification.
In addition, all Neptune technicians will be issued with Utilities Kingston contractor ID.
Most of the meter replacements will take place on an appointment basis. Customers are asked to watch their physical mailbox for a coloured pamphlet from Neptune. When you receive the pamphlet, it means that meter installers are in the area and you have two weeks to schedule an installation appointment with Neptune. The communication will include details on how to book and prepare for the appointment.
Customers who don't receive a communication from Utilities Kingston or Neptune in their physical mailbox will not be impacted by this program, and don't need to take any action. Neptune will only go door-to-door when attempts to make an appointment are unsuccessful.
Customers are encouraged to always ask people going door-to-door for identification.
You can learn more about what to expect with the water meter replacement program by visiting www.utilitieskingston.com, or by calling Neptune at 1-800-667-4387 or Utilities Kingston customer service at 613-546-0000.
Media contact: For more information contact Cindie Ashton, media relations officer for Utilities Kingston at 613-546-4291, ext. 3116.
About Utilities Kingston: Utilities Kingston operates multiple utilities through a single service structure, allowing it to deliver cost savings and customer service excellence. The company is unique in Ontario, combining water, wastewater, gas and electrical services, and broadband fibre optics in one company. Trusted by customers to deliver reliable utilities for more than 150 years, employees are proud to provide personal, responsive services.
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