News & Public Notices
March is Fraud Prevention Month
February 28, 2017 -
Learn how to recognize, reject and report fraud
Fraud Prevention Month brings together law enforcement agencies and public and private sector organizations to combat fraud. Kingston Police and Utilities Kingston are partnering to help spread fraud prevention tips to local residents and businesses.
"Utility customers are targets for scams at the door, over the phone and through the Internet. When in doubt, don't be afraid to shut the door, hang up the phone, delete the email or close your Internet connection. You can always call us to confirm the truth of any sales pitch," cautions president and CEO of Utilities Kingston, Jim Keech.
Kingston Police receive numerous complaints regarding suspicious door-to-door sales people, phone calls and emails for many promotions and services.
Learn how to recognize, reject and report fraud with the following tips.
- Be extra cautious about any unsolicited calls, emails or mailings.
- A door-to-door salesperson may falsely imply they are working with your utility company. Representatives from Utilities Kingston and Kingston Hydro do not go door-to-door for sales purposes. Utilities Kingston employees and contractors carry identification and you should always ask to see it.
- Scammers claiming to be from your utility company may call and threaten to disconnect utility services unless immediate payment is made. Utilities Kingston does not collect payment over the phone. For ways to pay your utility bill, see https://utilitieskingston.com/Accounts/PaymentOptions
- Don't be afraid to shut the door, hang up the phone, delete the email or close your Internet connection.
- Don't purchase a product or service without carefully checking out the product, service and company.
- Don't disclose personal information about your finances, bank accounts, credit cards, utility bills, social insurance and driver's licence numbers to any business that can't prove it is legitimate.
- At the door, always make sure you get a business card and look at the salesperson's ID badge first. Ask to see their City-issued licence to sell door-to-door in Kingston.
- Remember, you have the right to ask sales people to leave your property.
- Report the incident to the Canadian Anti-Fraud Centre at 1-888-495-8501. This agency collects information on fraud and works closely with police to solve these crimes.
- If you receive a suspicious phone call or visit at your door from someone claiming to represent Utilities Kingston, hang up and call to let us know. A customer service representative is available Monday to Friday from 8 a.m. to 5 p.m. by calling 613-546-0000.
- If people refuse to leave your property or you become a victim of fraud through monetary loss, call Kingston Police at 613-549-4660.
Get involved with the conversation online by tweeting to @kingstonpolice and @utilitieskngstn using the hashtag #FPM2017.
Fraud Prevention Month is spearheaded by the Competition Bureau.
Media contact: For more information contact 613-546-4291, ext. 2300.
About Utilities Kingston: Utilities Kingston operates multiple utilities through a single service structure, allowing it to deliver cost savings and customer service excellence. The company is unique in Ontario, combining water, wastewater, gas and electrical services, and broadband fibre optics in one company. Trusted by customers to deliver reliable utilities for more than 150 years, employees are proud to provide personal, responsive services.
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