New Website Improves User Experience - New Website Improves User Experience

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null New Website Improves User Experience

February 21, 2013 -

The newly designed City website –  – is now live.  Kingston residents, business owners and visitors will be better-served by the new look, easier navigation and improved functionality of the new City website on their computers and mobile devices.

"We know that the best City information and services are the ones that are readily available when you need them.  This new design is so much cleaner.  It really shows off all our beautiful city has to offer– and it's easy to use on a smart phone," says David Johnston, Chief Information Officer.

All essential content from the old site and popular City tools – such as Kingston Transit's Trip Planner, online pay services and the Waste Sorting Look-up – is up on the new site.  Plus, the new design provides an up-to-date technological framework on which to build new interactive tools and engagement opportunities. 

One enhancement in the works for late spring is "My City Portal" – a way for residents to customize their online City experience. 

The new City site also gathers all content and instructions for builders and developers into one comprehensive section, to improve the flow of information and indicate Kingston is "open for business" –  a key City priority. Content is also being improved to help homeowners doing renovations that require approvals.

A new system for issuing City Tenders, RFPs and RFIs has been incorporated into the new site. This system, Biddingo, aimed at streamlining purchasing administration, is an industry standard and will be familiar to most suppliers.

This redesign, the first since 1998, is aimed at improving the user-experience to better involve and serve the public, business owners and visitors in support of customer service, economic development and community engagement goals outlined in the Corporate Strategic Plan.

The redesign work took place in two phases over the course of the past year.  During Phase One, the City worked with eSolutions Group, in consultation with public and internal stakeholders, to develop the design.  For Phase Two of the project, the City hired Intelliware to assist with the technical reshaping of the site – a massive undertaking that included the restructuring of more than 4,500 pages of content and the uploading of online tools.


Media contact: For more information contact Cindie Ashton, Communications Officer 613-546-4291, extension 3116. Or call the City of Kingston's media hotline at 613-546-4291, ext 2300.

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