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Review contingency plans for postal disruption

October 24, 2018 –

The City continues to monitor the impact of rotating strikes at Canada Post on how residents and businesses communicate with the City. Contingency plans are in place for residents to send their bill payments, fines and receive time-sensitive correspondence from the City. Residents: you are still responsible for on-time payment of bills, fines and parking tickets during a postal disruption.

Please review the instructions and options below.  If you need further guidance, please contact customer service at 613-546-0000, Monday to Friday from 8 a.m. to 5 p.m. or visit

Expecting a social assistance cheque or Statement of Assistance?

November monthly benefits will not be mailed during a postal disruption. Please follow these pick-up processes to ensure you receive your benefits on time.

  • Kingston, South Frontenac and the Islands residents:  cheques can be picked up at 362 Montreal St, 9 a.m. to 4 pm. on Oct. 31 and Nov. 1. After Nov. 1, cheques are available for pick up between 2 to 4 p.m.
  • North or Central Frontenac County residents: cheques can be picked up at the Rural Frontenac Community Services office at 1020 Elizabeth St., Sharbot Lake, 10 a.m. to 3 p.m. on Oct. 31 and Nov. 1. After Nov. 1, contact your case manager to make arrangements to pick up your cheque.

Ontario Works clients are reminded they can use their Statement of Assistance and any government issued identification to receive benefits. The City encourages residents to contact their case manager to sign up for direct deposit to ensure they receive their benefit payments as scheduled.

Expecting payment or other correspondence from the City? 

  • Vendors can sign up to receive payment via electronic funds transfer. Request a form from financial services at 613-546-4291 ext. 2204 or A detailed notice will be sent to the vendor with payment information by email and will be directly deposited into the proper bank account.
  • If you are expecting other time-sensitive correspondence, the City will make alternate arrangements for you to receive it.
  • If your expected correspondence is not time-sensitive, expect to receive it after the postal disruption.

Need to make a payment?

Residents are responsible for paying property tax, parking tickets and fines, Utilities Kingston bills and other payments due to the City on time. Avoid late payment fines by making your payments using one of these options:

Utilities Kingston, where you can also sign up to receive your bills online:

  • Sign up to the MyUtilities Customer Portal to receive and pay your bills online. Have your Utilities Kingston account number and the amount of your last payment handy and go to Sign up for eBilling under "Edit Profile" and make sure the email address you provide matches the one on file
  • You can also register for preauthorized payments or pay your bill online through any financial institution, pay by credit card, or use the drop box located at 85 Lappan's Lane to pay by cheque. Find out more at

See for online payment options for parking tickets and permits, Provincial Offences fines, garbage bag tags, recreation programs, transit passes and pet licences.


  • Payment Centre in City Hall, 216 Ontario St. Open 8:30 a.m. to 4:30 p.m. Monday to Friday
  • For Provincial Offences fines: Provincial Offences Court at 362 Montreal St. from 8:30 a.m. to 4:30 p.m. Monday to Friday.

After hours/drop-off (cheques only):

  • City Hall, 216 Ontario St. through the mail slot in the door in the Market Street entrance of City Hall.
  • 1211 John Counter Blvd. in the 24-hour drop box.

Need to deliver an invoice?

Vendor invoices can be dropped off at City Hall, 216 Ontario St. or emailed to To receive payment via electronic fund transfer, request a form from financial services at 613-546-4291 ext. 2204 or

Need to deliver other correspondence?

  • Any correspondence for housing and social services, including income statements and other documents for Ontario Works, Children's Services and housing, should be brought to 362 Montreal St.
  • If you have time-sensitive correspondence that needs to get to the City, please drop it off at City Hall, 216 Ontario St. from 8:30 a.m. to 4:30 p.m. Monday through Friday. If it is an envelope, you can put it through the mail slot in the Market Street entrance of City Hall after hours.