Survey measures satisfaction with waste and diversion services - Survey measures satisfaction with waste and diversion services

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November 5, 2018 –

The City of Kingston wants to know how satisfied residents are with its waste and waste diversion services. The answers to the waste customer satisfaction survey, available at, will help focus efforts to improve service – and reach the goal to divert 65 per cent of household waste from landfill. Those who complete the survey will be entered in a draw to win an Apple iPad.

"This annual customer satisfaction survey helps us identify improvements to encourage residents to divert even more waste from landfill," says Heather Roberts, director of solid waste services. "Service and program improvements helped the City reach its 2018 goal of diverting 60 per cent of household waste three years early."

Last year more than 1,300 participated in the survey and results showed:

  • 92.8 per cent were satisfied with their level of service.
  • 91 per cent found staff knowledgeable, courteous and helpful.
  • 89.7 per cent were satisfied with collection services.
  • 89.5 were satisfied with garbage limits
  • 80.4 per cent were satisfied by the green bin program
  • 30 per cent participated in Giveaway Days

One of the questions in this year's survey asks about possibly offering a 45L green bin as an alternative to the current 80L bin. Staff will use the initial information to plan further engagement opportunities in 2019.

In addition to asking about customer satisfaction with collection and diversion services, the survey also asks about the use of diversion programs, including:

  • the Household Hazardous Waste facility (open Thursdays and Saturdays at KARC until the end of this month);
  • Giveaway Days;
  • the City's collection-reminder app (; and
  • the #WasteNotYGK waste-reduction tip Twitter feed.

Find out more about these and the City's other waste and diversion efforts at