Survey measures satisfaction with waste and diversion services - Survey measures satisfaction with waste and diversion services

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November 6, 2017 -

The City of Kingston wants to know how satisfied residents are with its waste and waste diversion services. The answers to the waste customer satisfaction survey, available at, will help focus efforts to improve service – and reach the goal to divert 60 percent of household waste from landfill by 2018. Those who complete the survey will be entered in a draw to win an Apple iPad.

"Last year's survey gave us a baseline and now we are checking in to see how residents feel we are doing with our collection and diversion programs and services," says Heather Roberts, manager of solid waste. The survey closes on Monday, Nov. 20.

This survey was conducted for the first time in November 2016 and found that:

  • 88.9 per cent of respondents were satisfied or very satisfied with collection services,
  • 89.3 per cent were satisfied with the blue/grey box recycling program and
  • 84.8 per cent were satisfied with the green bin program

One of the questions in this year's survey asks about a change to the Waste Bylaw that required residents to use the green bin for food waste and not only yard waste.

In addition to asking about customer satisfaction with collection and diversion services, the survey also asks about the use of diversion programs, including:

  • the Household Hazardous Waste facility (open Thursdays and Saturdays at KARC until the end of this month;
  • Giveaway Days;
  • the City's collection reminder app (; and
  • the #WasteNotYGK waste-reduction tip Twitter feed.

Find out more about these and the City's other waste and diversion efforts at

About the City of Kingston

The City of Kingston provides municipal services to 125,000 residents living in this visually stunning, historic city, often ranked one of the best places to live in Canada. Kingston is focusing on being smart and livable as it pursues its vision to become Canada's most sustainable city. We focus on environmental responsibility, social equity, economic health and cultural vitality –ensuring that today's decisions don't compromise our future. 

Please visit and join the conversation on social media.

Twitter: @CityofKingston


Media contact: For more information call the communications and customer experience department at 613-546-4291, ext. 2300.