Survey to measure satisfaction with waste and diversion services - Survey to measure satisfaction with waste and diversion services

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null Survey to measure satisfaction with waste and diversion services

November 7, 2016 -

The City of Kingston wants to know how satisfied residents are with its waste and waste diversion services. The answers to the waste customer satisfaction survey, available at, will set a baseline for measuring the City's future performance.

"This input will help us focus our efforts to improve service and to reach the goal of diverting 60 per cent of residential waste from landfill by 2018," says Heather Roberts, manager of solid waste. The survey closes on Monday, Nov. 21.

In addition to asking about customer satisfaction with collection and diversion services, the survey also asks about the use of diversion programs, including:

  • this week's battery collection;
  • small-to-medium-item scrap metal collection at the Kingston Area Recycling Centre (KARC), 196 Lappan's Lane;
  • the Household Hazardous Waste facility (open Thursdays and Saturdays at KARC until the end of this month;
  • Giveaway Days;
  • the City's collection reminder app (; and
  • the #WasteNotYGK waste-reduction tip Twitter feed.

Find out more about these and the City's other waste and diversion efforts at

About the City of Kingston

The City of Kingston provides municipal services to 125,000 residents living in this visually stunning, historic city, often ranked one of the best places to live in Canada. Kingston is focusing on being smart and livable as it pursues its vision to become Canada's most sustainable city. We focus on environmental responsibility, social equity, economic health and cultural vitality –ensuring that today's decisions don't compromise our future.  Please visit and join the conversation on social media.

Twitter: @CityofKingston
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Media contact: For more information call the strategic communications department at 613-546-4291, ext. 2300.