News & Public Notices
Utilities Kingston endorses Service Line Warranties of Canada to provide emergency repair programs to local homeowners
April 23, 2019 -
Utilities Kingston has entered into a new agreement with Service Line Warranties of Canada (SLWC), a provider of homeowner emergency repair programs, to provide optional service plans to residents in Kingston. Residential property owners will receive a mailing from SLWC that includes Utilities Kingston's logo. The utility company wants to assure its customers that this offering is legitimate.
Residential property owners are responsible for the water service and sewer lines on their private property. Optional Exterior Water Service Line Coverage and Exterior Sewer Line Coverage plans from SLWC can help protect Kingston homeowners from potentially expensive repair costs due to breakdowns of major systems inside and/or outside their homes.
After April 18, 2019, Kingston residents will receive an introductory mailing to inform them about the optional plans available through SLWC. Because Utilities Kingston has endorsed SLWC, its logo will appear on the mailings. SLWC will offer the Exterior Sewer Line Coverage for $7.80 per month and the Exterior Water Service Line Coverage for $5.37 per month, including HST.
SLWC is the only provider of such warranty programs in this area and is also endorsed by the Local Area Services of the Association of Municipalities of Ontario.
SLWC and Utilities Kingston will not go door-to-door or telephone residents to market these optional warranty plans. Signing up for these plans is at the discretion of the homeowner. Utilities Kingston and the City of Kingston extend no warranty of any kind with respect to SLWC's coverage. Utilities Kingston does not receive commission or payment when customers sign up. The protection of privacy is important to Utilities Kingston. The utility company did not share personal or account information about its customers with SLWC.
Residential property owners in Kingston can learn more by visiting the website at www.slwofc.ca or by calling SLWC toll-free 1-866-922-9004.