News & Public Notices
Utilities Kingston invites input on customer satisfaction
January 24, 2017 -
Over the next two weeks, Utilities Kingston will be calling customers to conduct a satisfaction survey.
The phone calls will start tomorrow and Utilities Kingston wants people to know these phone calls and questions are legitimate and authorized by Utilities Kingston.
"It's important to check in with the people we provide services to. We've been serving Kingstonians for more than a century and take our customer relationships very seriously. Please share your opinions to help us continually improve our services," says Jim Keech, president and CEO of Utilities Kingston.
Utilities Kingston has contracted UtilityPULSE, an opinion research firm, to call 400 of its 27,000 customers in central Kingston and ask a few questions about its electrical services. When they call, UtilityPULSE will ask to speak to the person who looks after the household's electrical bill and then proceed with the survey, which takes less than 15 minutes. Customers will not be asked for account details or banking information.
Utilities Kingston is one many electric utilities in Ontario now conducting customer satisfaction surveys, as required by the Ontario Energy Board.
Questions or concerns about the survey can be directed to customer service at 613-546-0000.
Media contact: For more information contact 613-546-4291, ext. 2300.
About Utilities Kingston: Utilities Kingston operates multiple utilities through a single service structure, allowing it to deliver cost savings and customer service excellence. The company is unique in Ontario, combining water, wastewater, gas and electrical services, and broadband fibre optics in one company. Trusted by customers to deliver reliable utilities for more than 150 years, employees are proud to provide personal, responsive services.
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