News & Public Notices
Utilities Kingston offers guidance to those affected by fire
December 18, 2013 -
Utilities Kingston expects most of its downtown customers to have power restored by the end of day.
(Evacuees: please stay away from the site and your residence until instructed otherwise by officials. Call 613-546-0000 for guidance.)
Those near the evacuation area should be prepared for brief intermittent power outages as required to restore power. Power outage updates will be made available https://twitter.com/UtilitiesKngstn, www.utilitieskingston.com and www.facebook.com/utilitieskingston
Utilities Kingston customers affected by the downtown fire are being offered these further instructions:
Damaged service lines: Customers who have damage to the wire that brings electricity from the power line to their home should contact a licensed electrician. An inspection from the Electrical Safety Authority (ESA) is required before crews can restore power. Utilities Kingston will attempt to contact all affected customers directly.
If your power remains off: Check Utilities Kingston's web page, facebook page or Twitter stream (see above) for updates or call 613-546-0000. If the latest posted map indicates that your power should be restored, but it's still off, contact Utilities Kingston at 613-546-1181,ext. 2151.
Water conservation: about 16,000 cubic metres of water was poured on the downtown fire overnight. Fire fighters continue to use five hydrants (down from 17 used overnight). While the water supply remains good, please continue to conserve your use of tap water.
Tap water may be discoloured, but is safe: Due to the volume of water being used for fire-fighting, tap water may become discoloured. It's still safe. Run the cold water until it clears.
Frozen water pipes: customers who lost electricity and heat overnight, need to check for frozen water pipes. Check the pipe coming into the water meter and any exposed plumbing in your home (e.g., basement). Concerned about your internal plumbing? Contact a licensed plumber or see these guidelines: http://utilitieskingston.com/News/NewsArticle.aspx?ID=76
If you smell natural gas, please leave the area immediately and contact Utilities Kingston at 613-546-1181, ext. 2151.
Media contact: For more information contact Cindie Ashton, Communications Officer for Utilities Kingston at 613-546-4291, extension 3116.