News & Public Notices
Utilities Kingston urges customers to report gas smells, obey alarms Request a scratch-and-sniff sticker so you know the rotten egg smell associated with natural gas
November 20, 2017 -
Did you know that an odourant is added to natural gas so that you can smell it in case of a gas leak? This compound – mercaptan – has a strong ‘rotten egg' smell that helps keep you safe.
"Using natural gas is safe. Modern gas appliances are certified to high standards, they have built-in safety features, and the contractors who install them are specially trained and licensed. Still, we want people to know how to react if they suspect a gas leak or hear their carbon monoxide alarms go off," says Utilities Kingston manager of service and gas operations, Karen Santucci.
Request a scratch-and-sniff sticker so you know the rotten egg smell associated with natural gas: e-mail firstname.lastname@example.org.
As winter approaches, and more gas-fueled appliances are in use, Utilities Kingston urges its customers to heed the following gas safety tips:
Report gas smells or "hissing": If you are inside and smell gas or hear hissing, leave immediately. Do not do anything that could create a spark – don't switch a light on or off, and don't use cell phones or lighters, for example. If you are outside, clear the area and do not use lighters or start vehicles. Call 911 when you are safe.
Install and obey carbon monoxide (CO) alarms: CO is an invisible, odourless gas that can kill you in high concentrations. If your CO detector goes off, immediately evacuate all occupants (pets, too!) and call 911. Ontario's Fire Code requires detectors near all sleeping areas in homes with a fuel burning appliance, fireplace or an attached garage.
Utilities Kingston has been providing safe and reliable gas services since 1847 when it was known as Kingston Gas Light Company.
For more details on natural gas and its safe use, see www.utilitieskingston.com/Gas/SafeFuel.
Media contact: For more information contact 613-546-4291, ext. 3116
About Utilities Kingston: Utilities Kingston operates multiple utilities through a single service structure, allowing it to deliver cost savings and customer service excellence. The company is unique in Ontario, combining water, wastewater, gas and electrical services, and broadband fibre optics in one company. Trusted by customers to deliver reliable utilities for more than 150 years, employees are proud to provide personal, responsive services.
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