News & Public Notices
Utilities Kingston warns: be wary of door-to-door sales people
August 1, 2017 -
Utilities Kingston does not sell water filtration systems door-to-door and advises consumers to understand their rights and be wary when dealing with door-to-door sales people.
Utilities Kingston continues to receive reports from residents who have been approached by door-to-door water filtration system sales people misrepresenting themselves as being from Utilities Kingston or providing other false information.
Customers are reminded:
- Always make sure you get a business card and look at the salesperson's ID badge first.
- Ask to see their City-issued license to sell door-to-door in the City of Kingston.
- Don't share personal information (i.e., your gas or electricity bill) unless you are sure you want to sign a contract.
- Carefully read the contract, disclosure statement and price comparison provided by the salesperson.
- You do not have to let sales people in your home or even open your door. Remember, you have the right to ask sales people to leave your property. If they don't, then contact police.
- The Consumer Protection Act gives you special rights when you buy something in your home (i.e. at your door) that costs more than $50. For example, you have the right to cancel a contract for any reason within a 10 calendar-day cooling-off period, with the exception of water heater contracts for which you have a cooling-off period of 20 days.
"Kingston's water is regularly tested, meets or exceeds quality standards and is completely safe to drink. While installing a home water filtration system remains the choice of the home owner, it is not required," says Sean Meleschuk, vice president of Utilities Kingston.
Have you been approached by a door-to-door salesperson who concerned you? Contact 613-546-0000 to let Utilities Kingston know. Learn more about your consumer rights at www.UtilitiesKingston.com.
Media contact: For more information contact 613-546-4291, ext. 2300.
About Utilities Kingston: Utilities Kingston operates multiple utilities through a single service structure, allowing it to deliver cost savings and customer service excellence. The company is unique in Ontario, combining water, wastewater, gas and electrical services, and broadband fibre optics in one company. Trusted by customers to deliver reliable utilities for more than 150 years, employees are proud to provide personal, responsive services.
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