News & Public Notices
Utilities Kingston warns customers of phone scam
August 9, 2018 -
Warning: beware of callers demanding immediate payment for utilities. A telephone scam is now being reported by several Utilities Kingston customers. If you receive a suspicious call:
- Do not provide any personal information, including utility or credit card account numbers.
- Collect any information possible about the caller.
- Contact your utility provider to report the incident. Utilities Kingston customer service can be reached at 613-546-0000 during regular business hours, Monday-Friday 8 a.m. – 5 p.m.
Customers are reportedly receiving phone calls from scammers claiming to be from Utilities Kingston or Hydro One. Those contacted are being threatened with having their utility services disconnected if they do not immediately provide payment.
Utilities Kingston's standard procedure for long overdue accounts is to provide multiple notices prior to disconnection. Utilities Kingston always delivers a Final Notice to the service address prior to any disconnection. For long overdue accounts, Utilities Kingston requests payments be made at City Hall, or via Paymentus, its third-party credit card payment provider.
Utilities Kingston reminds the community: be aware before you sign a contract with door-to-door sales people (certain products and services may no longer be offered or sold at the door) and know who you're speaking with over the phone. Get more tips to help prevent fraud at www.UtilitiesKingston.com.
Media contact: For more information contact 613-546-4291, ext. 2300.
About Utilities Kingston: Utilities Kingston operates multiple utilities through a single service structure, allowing it to deliver cost savings and customer service excellence. The company is unique in Ontario, combining water, wastewater, gas and electrical services, and broadband fibre optics in one company. Trusted by customers to deliver reliable utilities for more than 150 years, employees are proud to provide personal, responsive services.
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