News & Public Notices
Water filters can no longer be offered at your home: be wary of door-to-door activities
April 4, 2018 -
Water filters and other products and services can no longer be offered at your home under new rules from Ontario. Utilities Kingston has been receiving reports of sales people going door-to-door, misrepresenting themselves as working on behalf of Utilities Kingston, the City of Kingston, or government.
"Kingston's water is regularly tested, meets or exceeds quality standards and is completely safe to drink. While installing a home water filtration system remains the choice of the home owner, it is not required," says Jim Keech, president and CEO for Utilities Kingston. "When in doubt, don't be afraid to shut the door. You can always call us to confirm the truth of any pitch," Keech cautions.
Products and services that can no longer be offered or sold at your home (unless you initiate the transaction) include furnaces, air conditioners, air cleaners, air purifiers, water heaters, water treatment devices, water purifiers, water filters, water softeners, duct cleaning services, or any good or service that performs or combines one or more of the above functions.
If someone comes to your door to sell these products and services, don't be afraid to shut the door and call Consumer Protection Ontario at 1-800-889-9768.
If you sign a contract for a restricted product and service, as a result of door-to-door marketing or due to misleading marketing materials left at your home, the contract will be considered void and you can keep the goods or services without obligation.
More information is available at www.UtilitiesKingston.com.
Media contact: For more information contact 613-546-4291, ext. 2300.
About Utilities Kingston: Utilities Kingston operates multiple utilities through a single service structure, allowing it to deliver cost savings and customer service excellence. The company is unique in Ontario, combining water, wastewater, gas and electrical services, and broadband fibre optics in one company. Trusted by customers to deliver reliable utilities for more than 150 years, employees are proud to provide personal, responsive services.
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