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Water meter replacements at half-way point

November 16, 2015 -

Utilities Kingston and their contractor Neptune Technology Group have reached the half-way point in the water meter replacement program. With the cooperation of water customers, technicians have replaced 2,000 of the 4,000 end-of-life water meters slated to be replaced in this phase of the program. Working with Neptune, the utility company aims to replace the remaining 2,000 meters before Christmas.

Most of the meters are replaced during an appointment. Customers should watch their mailbox for a coloured pamphlet from Neptune. When you receive the pamphlet, it means that meter installers are in the area and you have two weeks to schedule an installation appointment with Neptune. The pamphlet includes details on how to book and prepare for the appointment. 

Kevin McCauley, director of measurement and communications services for Utilities Kingston says, "We recognize replacing these water meters requires our customers' time. Water customers have been extremely supportive, and we thank them for their cooperation as we ensure the continued reliability of metering equipment."

Reliable metering equipment ensures customers receive accurate bills for the amount of water consumed by their household or business. Neptune technicians will always be in uniform and carry photo identification. In addition, all Neptune technicians have been issued with Utilities Kingston contractor IDs. Please ask to see this ID when the technician comes to your door.

Customers who don't receive a communication from Utilities Kingston or Neptune in their mailbox are not affected by this program and don't need to take any action. Neptune will only go door-to-door when attempts to make an appointment are unsuccessful. Customers are encouraged to always ask people going door-to-door for identification.

You can learn more about what to expect with the water meter replacement program by visiting www.utilitieskingston.com , or by calling Neptune at 1-800-667-4387 or Utilities Kingston customer service at 613-546-0000.

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Media contact: For more information contact Cindie Ashton, media relations officer for Utilities Kingston at 613-546-4291, ext. 3116.

About Utilities Kingston: Utilities Kingston operates multiple utilities through a single service structure, allowing it to deliver cost savings and customer service excellence. The company is unique in Ontario, combining water, wastewater, gas and electrical services, and broadband fibre optics in one company. Trusted by customers to deliver reliable utilities for more than 150 years, employees are proud to provide personal, responsive services.

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www.UtilitiesKingston.com