Winter storm update and seasonal reminders - Winter storm update and seasonal reminders

Nested Applications


Content - General - Stay Connected

Stay Connected

City Matters
City News
City News

Asset Publisher

null Winter storm update and seasonal reminders

December 23, 2013 -


Road crews will be working today to cleanup some routes, push snow banks back, cleanup cul-de-sacs and turning lanes. Sidewalk and bus stop cleanup operations continue but are slow going due to the heavy crusted snow. Progress is being made and will continue all day today. Your patience is appreciated.

Forestry crews continue to coordinate tree work with Utilities Kingston/Kingston Hydro and follow up will be required. Be aware of falling ice and tree branches. Do not approach any downed lines. Even if you think it is a safe cable or phone line, it could be live a power line. It's best to be safe and stay away.

To report downed power lines or a power outage contact your service provider.

  • Utilities Kingston is experiencing some localize power outages. If you are a Utilities Kingston customer experiencing a power outage you can call 613-546-1181 to hear the list of known outages, add your outage if it is not listed and report downed power lines. Other ways of keeping up-to-date include: Website -; Facebook -; Twitter
  • If you are a Hydro One customer – as are most residents in the west and east ends of Kingston – you may call Hydro One's Storm Centre at 1-800-434-1235 for information. View the storm centre map or download Hydro One's free mobile application to view the status of any planned or emergency power outage and estimated service restoration time at
  • If you are a Fortis customer, you may call the 24-hour emergency line at 613-382-2118 for information.

If you are experiencing a power outage take care when using alternative lighting, cooking and heating equipment. Propane and charcoal barbecues should be used outside only. Do not bring them inside the building. Fire and life safety systems may become inoperative. You should know what to do. Visit the website for a list of precautions to make sure everyone stays safe.

Residents who have been without power and therefore without heat for an extended period are encourage to warm up in public spaces around the City or drop into the INVISTA Centre at 1350 Gardiners Road or the Memorial Centre at 303 York Street. Both facilities will be open regular hours until 1 a.m. However, the Memorial Centre does not have a back-up generator and will not have power in the event of an outage in that area.

Green Bin, garbage and recycling are being collected as scheduled.

Stay off of outdoor rinks in parks. The rinks are closed due to the danger of falling tree branches. The rink at Springer Market Square is open daily from 8 a.m. to 10 p.m.

Seasonal Reminders

Be a good neighbour. Show your family, friends and neighbours you care about their comfort and safety – keep your sidewalk clear of snow and ice. 

Be safe around snow plows: 

Drivers: Stay three car-lengths behind a snow plow to allow for a safe stopping distance. NEVER cut off a snow plow.

Pedestrians and parents:

  • Assume the snow plow driver has NOT seen you.
  • If you see a snow plow, move off the sidewalk and into a yard where you can be seen.
  • Do NOT play on, or make forts or tunnels in roadside snow banks.
  • NEVER approach a snow plow, even when it has stopped.

Visit the Snow Plow Lookup to see how your street is designated.

Keep gas meters clear. Although your outdoor gas meter is designed to withstand winter weather, heavy or hard-packed snow and ice can be a safety hazard. Keep snow and ice from building up on and covering your meter. Concerned Utilities Kingston customers can call the 24-hour line at 613-546-1181 or visit for tips and information. Concerned Union Gas customers can call its emergency line at 1-877-969-0999. 

Make hydrants visible. We thank citizens who take the time to clear snow and ice from fire hydrants, providing access to fire fighters in case of emergency.

Clear snow and ice from fire escapes, exit doors and other emergency exit points to allow for a safe exit in the event of a fire emergency.

Place garbage and recycling where it can be clearly seen and safely collected. Choose a collection area at a safe and visible ground-level location, such as:

  • the right side at the end of your driveway (as you face the street),
  • if you do not have a driveway, place it on the boulevard closest to the curb,
  • or, if there is no boulevard, place it on the right side at the end of your walkway.

Keep a path from the road to your collectibles clear of snow and ice. Safe placement of collectibles helps avoid worker injury. To ensure worker safety, please remove bungee cords and other tie-downs from Green Bins and garbage cans set at the curb.

Do not park overnight on City streets. Overnight parking is prohibited on City streets until March 31, 2014. This bylaw ensures that cars are kept off the streets so that snow plows can effectively respond to winter weather events. You can be fined or towed for violating the bylaw. Please note that parking in the middle of a cul-de-sac is also prohibited at all times.

Businesses: keep sidewalks clear of hazardous snow and ice. Businesses which front on to public sidewalks are required to remove any snow or ice – including roof-top snow, ice or icicles hazardous to pedestrians –  "as soon as is practicable but, in any event, not later than 12 hours after the end of the precipitation that caused the snow and ice."  Those who don't will be charged the cost for clearing and, in addition, could face a fine of up to $5,000. It is also illegal to move snow on to streets or sidewalks.

Remove icicles hazardous to pedestrians.  Every building owner/occupant in Kingston must remove the snow and ice, including icicles, from the roof of their building whenever it poses an immediate danger to pedestrians. Those who do not comply will be charged the cost for clearing the icicles and, in addition, could face a fine of up to $5,000.

Prevent water from freezing around electrical line.  Keep your eaves troughs free of debris so water runs safely away before it freezes. Ice can build up where overhead electric service wires attach to your home—a dangerous and costly situation. Consider that the root of the problem may be poor attic insulation. Never attempt to clear ice from or around electrical service wires yourself. Concerned Kingston Hydro customers can call the Utilities Kingston 24-hour line at 613-546-1181. Concerned Hydro One customers can call 1-800-434-123 – available 24 hours a day, every day.

Be prepared for a winter emergency:

Being prepared for any major emergency is as simple as planning ahead. Make sure everyone in your home works together to understand Kingston's risks and hazards, make an emergency plan and assemble an emergency supply kit.

Kingston residents are encouraged to prepared to cope on their own for at least the first 72 hours of a major emergency. This lets emergency workers focus on people in urgent need.

In the event of a major emergency check for regular updates on the City's twitter account @cityofkingston. Reach out to friends, family or neighbours who are not on social media to provide them with updates. You can also tune in to the City's Information Radio at 106.3 FM for updates.

For more information on being prepared visit:


Media contact:

For more information contact Cindie Ashton, Media Relations Officer at 613-329-3462.

Connect to your City.

Twitter: follow @CityofKingston
Facebook: Like us at
Information Radio: 106.3 FM