The City wants you to know what to do during the current postal disruption.
Don't use the mail to send payments or time-sensitive correspondence. You are still responsible for on-time payment of bills – even during a postal disruption.
Please review the following options. If you need further guidance, please contact customer service at 613-546-0000 Monday to Friday from 8 a.m. to 5 p.m.
Please review the options below for sending and receiving mail from the City.
- Social assistance cheques and Statements of Assistance
- Payment and membership reminders
- Payment or other correspondence from the City
- Business licenses
- Vendor invoices
- Other correspondence
During the postal disruption, please follow the steps outlined below to get what you need from the City.
Social assistance cheques and Statements of Assistance
Ontario Works cheques and Statements of Assistance must be picked-up during the postal disruption. Daily and monthly benefits will not be mailed during a postal disruption and the following pick-up processes will be put into place to ensure clients receive their benefits on time. Contact your case manager to sign up for direct deposit to ensure you receive benefit payments as scheduled.
- Live in Kingston? Cheques can be picked up at 362 Montreal St., 2 to 4 p.m.
- Live in North or Central Frontenac County? Cheques can be picked up at the Rural Frontenac Community Services office at 1020 Elizabeth St., Sharbot Lake. Contact your case manager to make arrangements.
November monthly benefits:
- Live in Kingston, South Frontenac and the Islands? Cheques can be picked up at 362 Montreal St., 9 a.m. to 4 p.m. on Nov. 30 and Dec. 3. After Dec. 3, cheques are available for pick up between 2 to 4 p.m.
- Live in North or Central Frontenac County: cheques can be picked up at the Rural Frontenac Community Services office at 1020 Elizabeth St., Sharbot Lake, 10 a.m. to 3 p.m. on Nov. 30 and Dec. 3. After Dec. 3, contact your case manager to make arrangements to pick up your cheque.
Housing and Social Services has not received direction from the Ministry of Children, Community and Social Services regarding drug cards. Ontario Works clients are reminded they can use their Statement of Assistance and any government issued identification to receive benefits.
Documentation and correspondences can also be dropped off after hours in the exterior drop box located near the first floor entrance of the Montreal Street offices. For more information, call 613-546-2695.
Business license information will not be mailed during a postal disruption. To get a business licence and ensure you receive the information and application that applies to the type of business you are proposing, contact the City's licensing department at email@example.com, by phone at 613-546-4291 ext. 3150 or in person at 1211 John Counter Blvd.
Payment and membership reminders
- Payments: Please note that you are responsible for paying property tax, parking tickets and fines, Utilities Kingston bills and other payments due to the City on time – even during a postal disruption. Avoid late payment fines by keeping track of your payment due dates and make your payments using the options outlined below.
- Recreational membership renewal notices may be delayed during a possible postal disruption. Please check your membership expiry at your next visit to avoid service disruption.
Payment or other correspondence from the City
- Vendors can sign up to receive payment via electronic funds transfer. Request a form from financial services at 613-546-4291 ext. 2204 or firstname.lastname@example.org. A detailed notice will be sent to the vendor with payment information by email and will be directly deposited into the proper bank account.
- If you are expecting other time-sensitive correspondence, the City will make alternate arrangements for you to receive it.
- If your expected correspondence is not time-sensitive, expect to receive it after any postal disruption.
During the postal disruption, please do not send time-sensitive mail to the City. Review the options below to arrange another way to deliver your payment, package or correspondence to the City.
You are responsible for paying property tax, parking tickets and fines, Utilities Kingston bills and other payments due to the City on time – even during a postal disruption. Avoid late payment fines by making your payments using one of these options:
- See how to receive your Utilities Kingston bills online and bill payment options.
- See online payment options for parking tickets and permits, Provincial Offences fines, garbage bag tags, recreation programs, transit passes and pet licences.
- Payment Centre in City Hall, 216 Ontario St. Open 8:30 a.m. to 4:30 p.m. Monday to Friday
- For Provincial Offences fines: Provincial Offences Court at 362 Montreal St. from 8:30 a.m. to 4:30 p.m. Monday to Friday.
Drop-off (cheques only):
- City Hall, 216 Ontario St. Through the mail slot in the door in the Market Street entrance of City Hall.
- 1211 John Counter Blvd. in the 24-hour drop box.
In order to ensure your vendor payments are received during the postal strike vendor invoices can be:
- Dropped off at City Hall OR
- Emailed to email@example.com
Sign up to receive payment via electronic funds transfer. Request a form from financial services at:
- 613-546-4291 ext. 2204
- Any correspondence for housing and social services, including income statements and other documents for Ontario Works, Children's Services and housing, should be brought to 362 Montreal St.
- If you have time-sensitive correspondence that needs to get to the City, please drop it off at City Hall, 216 Ontario St. from 8:30 a.m. to 4:30 p.m. Monday through Friday. If it is an envelope, you can put it through the mail slot in the Market Street entrance to City Hall after hours.
If your correspondence with the City is not time-sensitive, consider waiting until after the postal disruption to mail it.