Alerts

The City wants you to know what to do in the event of a possible postal disruption. There is the possibility of one starting soon.

Don't use the mail to send payments or time-sensitive correspondence. You are still responsible for on-time payment of bills – even during a postal disruption.

Please review the following options.  If you need further guidance, please contact customer service at 613-546-0000 Monday to Friday from 8 a.m. to 5 p.m.

Please review the options below for sending and receiving mail from the City.


Expecting mail from the City?

If there is a postal disruption, please follow the steps outlined below to get what you need from the City.

Social assistance cheques and Statements of Assistance

Do not send time-sensitive documents through the mail. Delays in receiving client and service provider correspondence through the postal service, due to the potential postal disruption, may result in delays in processing transactions and payments.

Contact your case manager to discuss alternate means of providing written correspondences and registering for direct deposit.

In you live in Kingston, Frontenac Islands or South Frontenac:

Cheques can be picked up at to our main office at 362 Montreal Street during regular business hours:

  • 8:30 am to 4:30 pm: Monday, Wednesday, Thursday and Friday; and
  • 8:30 am to 5:30 pm:   Tuesdays.

If you live in North or Central Frontenac:

Cheques can be picked from 10 a.m. to 4 p.m., Monday to Friday. at either

  • 362 Montreal Street or
  • Rural Frontenac Community Services office at 1020 Elizabeth St., Sharbot Lake

Housing and Social Services has not received direction from the Ministry of Children, Community and Social Services regarding drug cards. Ontario Works clients are reminded they can use their Statement of Assistance and any government issued identification to receive benefits.

Documentation and correspondences can also be dropped off after hours in the exterior drop box located near the first floor entrance of the Montreal Street offices. For more information, call 613-546-2695.

Payment and membership reminders

  • Payments: Please note that you are responsible for paying property tax, parking tickets and fines, Utilities Kingston bills and other payments due to the City on time – even during a postal disruption. Avoid late payment fines by keeping track of your payment due dates and make your payments using the options outlined below.
  • Recreational membership renewal notices may be delayed during a possible postal disruption. Please check your membership expiry at your next visit to avoid service disruption.

Payment or other correspondence from the City

  • Vendors can sign up to receive payment via electronic funds transfer. Request a form from financial services at 613-546-4291 ext. 2204 or accountspayable@cityofkingston.ca. A detailed notice will be sent to the vendor with payment information by email and will be directly deposited into the proper bank account.
  • If you are expecting other time-sensitive correspondence, the City will make alternate arrangements for you to receive it.
  • If your expected correspondence is not time-sensitive, expect to receive it after any postal disruption.

Voter Information Notices

Voter Information Notices (VIN) for the upcoming municipal election will be mailed out the week of Sept. 20. If you didn't receive your VIN, contact the Elections office at elections@cityofkingston.ca or  613-546-4291, ext. 1430


Need to give/send something to the City?

If there is a postal disruption, please do not send time-sensitive mail to the City. Review the options below to arrange another way to deliver your payment, package or correspondence to the City.

Payments

You are responsible for paying property tax, parking tickets and fines, Utilities Kingston bills and other payments due to the City on time – even during a postal disruption. Avoid late payment fines by making your payments using one of these options:

  • See how to receive your Utilities Kingston bills online and bill payment options.
  • See online payment options for parking tickets and permits, Provincial Offences fines, garbage bag tags, recreation programs, transit passes and pet licences.
  • In-person:
    • Payment Centre in City Hall, 216 Ontario St. Open 8:30 a.m. to 4:30 p.m. Monday to Friday
    • For Provincial Offences fines: Provincial Offences Court at 362 Montreal St. from 8:30 a.m. to 4:30 p.m. Monday to Friday.
  • Drop-off (cheques only):
    • City Hall, 216 Ontario St. Through the mail slot in the door in the Market Street entrance of City Hall.
    • 1211 John Counter Blvd. in the 24-hour drop box.

Vendor invoices

In order to ensure your vendor payments are received during the postal strike vendor invoices can be:

Sign up to receive payment via electronic funds transfer. Request a form from financial services at:

A detailed notice will be sent to the vendor with payment information by email and will be directly deposited into the proper bank account.

Other correspondence

  • Any correspondence for housing and social services, including income statements and other documents for Ontario Works, Children's Services and housing, should be brought to 362 Montreal St.
  • If you have time-sensitive correspondence that needs to get to the City, please drop it off at City Hall, 216 Ontario St. from 8:30 a.m. to 4:30 p.m. Monday through Friday. If it is an envelope, you can put it through the mail slot in the Market Street entrance to City Hall after hours.

If your correspondence with the City is not time-sensitive, consider waiting until after the postal disruption to mail it.