Contact us with your questions and concerns about municipal programs and services. A customer service representative will aim to respond within two business days. If your inquiry is time-sensitive, please contact us by telephone at 613-546-0000.

Economic development/business questions? Contact the Kingston Economic Development Corporation (KEDCO)

Tourism questions? Contact Tourism Kingston

Have a government service question and aren't sure who to call? Call 211.

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Privacy Note: Personal information on this form is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act solely for the purpose of the Corporation of the City of Kingston, Client Services Division. Personal information on this form is collected for no other purpose than to respond to your questions or comments. The Client Services Division will provide this information to other City of Kingston departments/divisions only if your submission relates to those departments/divisions.

Inappropriate Communication

Customer Service Representatives will NOT RESPOND to communications considered inappropriate because they:

  • are abusive, threatening or use discriminatory language
  • are commercial endorsements or solicitations
  • are sexual or sexually explicit
  • encourage illegal activity or contains information that may compromise the safety and security of the public
  • express political views
  • violate the terms bylaws, policies or procedures of the City of Kingston

211 connects you to a full range of non-emergency community, social, government and health service information, including employment and job skills, parenting and child care, support for seniors, etc. 211 is free, confidential and multilingual (150 languages). Bilingual referral specialists answer 211 calls 24 hours a day - seven days a week. The City of Kingston is a partner in the 211 initiative.

Visit for an online directory of services and information.

Kingston Customer Service Rep
Accessible Information
If you require information in an alternate format, call 613-546-0000. We will work with you to understand your specific needs and provide information within a reasonable timeframe.

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