News & Public Notices
Drier weather leads to increase in plugged sanitary sewer pipes and equipment
October 17, 2016 -
Utilities Kingston asks customers to flush only human waste and toilet paper
Drier than normal weather has reduced flows in sanitary sewer pipes, resulting in more plugged pipes and equipment, as well as health and safety issues for Utilities Kingston staff.
The problem stems from a reduced rate at which sewage is flowing, combined with a higher concentration of solid waste in sewer flows
Utilities Kingston is reminding customers to flush only human waste and toilet paper, and to avoid putting even small amounts of fats, oils and greases down the drain.
The company's certified wastewater treatment operators have noticed a higher concentration of solid waste clogging the bar screens at many of its 37 sewer pumping stations and three wastewater treatment plants. They are now raking screens on a daily basis, up from two or three times weekly. The bar screening removes large trash items that could cause damage to treatment equipment, such as sticks, plastics, rags, wipes, hygiene products and other non-biodegradable materials.
"We think it's great that people are conserving treated water use and taking measures to ensure that storm water stays out of the sanitary sewer. But we are also asking our customers to be aware that what they put down the toilet or drain ends up at treatment facilities – where it can cause major issues with clogged screens and pumps, as well as employee health and safety," says president and CEO Jim Keech.
Know what to flush
Only flush the three P's – Pee, Poo and toilet Paper; and never flush wipes or feminine hygiene products, even if the package claims they are flushable. On October 17, Utilities Kingston launches its annual ‘Know What to Flush' campaign. It provides public education to protect homes from sewage back-ups and prevent costly break-downs in treatment equipment. Learn more at UtilitiesKingston.com/KnowWhatToFlush.
Media contact: For more information contact 613-546-4291, ext. 2300.
About Utilities Kingston: Utilities Kingston operates multiple utilities through a single service structure, allowing it to deliver cost savings and customer service excellence. The company is unique in Ontario, combining water, wastewater, gas and electrical services, and broadband fibre optics in one company. Trusted by customers to deliver reliable utilities for more than 150 years, employees are proud to provide personal, responsive services.
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