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Latest Updates - April 5
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Impact on City of Kingston services due to COVID-19
Kingston Transit Update - April 2
Kingston Transit has reduced transit service to a modified Sunday schedule and has made the following service changes:
Limited total bus capacity to 12-15 passengers, depending on the bus model, effective March 28, 2020. Every other bus seat will be unavailable until further notice to enable passengers to practice safe physical distancing.
Added a dedicated shuttle bus to support healthcare workers in our community who continue to commute to work. The shuttle will offer direct service from the Centre 70 Park & Ride to Kingston General Hospital, stopping at King St./Portsmouth Ave. to serve employees of Providence Care Hospital, from 6 a.m. to 8 p.m. seven days a week. It will operate continuously, leaving every 20 to 25 minutes. The bus sign will read Hospital Shuttle.
Kingston Transit is automatically extending current monthly transit passes through April. Riders and residents can continue to use Kingston Transit passes issued for March until the end of April.
The sale of transit passes is suspended online and at all sales outlets until further notice. Riders and residents who have already purchased a monthly transit pass for April will receive a further automatic one-month extension. Riders who use the Employee Transpass Program should discuss reimbursement directly with their employers.
Made seats located immediately behind bus operators unavailable until further notice. This is to exercise safe social distancing between operators and passengers as a precautionary measure against COVID-19.
Closed the Kingston Transit administrative office to the public until further notice. This action is being taken to mitigate risk to Kingston Transit employees. Passengers requiring assistance, including the pick-up of lost and found items, should call 613-546-0000.
Asked passengers to board and exit buses using the back doors until further notice. Passengers with accessibility needs can continue to use the front doors for boarding and exiting, but are asked to limit their interactions with bus operators.
Garbage & Recycling Update - April 2
The measures outlined below will be reassessed on May 3.
Protect your Collector! Follow these updated guidelines for safe waste disposal during COVID-19 pandemic. Place used tissues and napkins in the garbage. Use liners for food waste placed in the Green Bin. Bag all waste (do not place it loosely in garbage containers). Put latex gloves and masks in the garbage. If you’re sick: place ANY item that has come into contact with your mouth, nose or eyes into the garbage – even if they are recyclable. If you can: please separate glass from other Blue Box recyclables and set it out in a recycling box or plastic container of a similar size with handles (eg. laundry basket or pail).
Solid Waste service changes as follows:
- The number of garbage bags allowed per household has been increased from one to four per week without requiring bag tags. This increased limit is in place until May 3 and will be reassessed at that time.
Please note that weekly curbside collection is still available and should be used to avoid unnecessary trips to the Kingston Area Recycling Centre.
Processing and mailing of bag tags may take 7-10 days during the COVID-19 pandemic.
Recycling box and bin replacements are not available.
The truck scale and the recycling depot remains open Monday to Friday, 8 a.m. to 4 p.m. but will now be closed Saturdays. Only five cars at a time will be allowed in to enable patrons maintain 2 metres of physical distance.
- Counter services at the Kingston Area Recycling Centre (KARC), 196 Lappan’s Lane, will provided electronically.
- The yard waste depot remains open Monday to Friday, 8 a.m. to 5 p.m. and Saturday 8 a.m. to 4 p.m.
- Buy bag tags online or at one of the locations listed here (while supplies last and/or location remains open). Commercial businesses will not be sold/mailed bag tags.
- Open houses and tours of KARC are cancelled.
- OSKAR, the mobile event recycler, is not available. Have an upcoming event that may be affected? Email OSKAR@cityofkingston.ca.
- The opening of the Household Hazardous Waste Depot will be delayed.
- The April 4 Giveaway Day has been cancelled.
- Need a Medical Exemption from the one-bag limit? Fill in the medical exemption application and email it to firstname.lastname@example.org. The receipt of bag tags may be delayed.
- Find more info about multi-residential condominium and commercial garbage disposal information and applications. Email applications to email@example.com
Recreation Facilities & Programs Update - April 1
All City recreation facilities are closed, programs suspended and facility bookings cancelled until May 3. This will be reassessed as new information becomes available.
Monthly payments for fitness memberships are suspended for the month of April. Clients who have a Fit Pass, Wellness Pass, Gym Pass or Pool Pass membership do not need to contact the City – their PLAY accounts will be automatically adjusted. For clients who pre-paid for their annual fitness memberships, one month will be automatically added to their accounts.
Parking Update - March 20
Monthly Parking Permits
Current monthly parking permits have been extended through April at no additional cost. Existing permits will be renewed automatically and will be valid through April.
Current parking permit holders will receive an email notice with information about the extension. Online and in-person payment processing for renewals has also been suspended until further notice. Those who have already purchased a monthly parking permit for April will receive a one-month extension.
Hourly parking payments are being waived until further notice in an effort to better support the essential travel needs of residents and commuters during the COVID-19 pandemic. As an additional measure, the City will also be lifting the overnight winter parking regulations effective immediately. These regulations are normally in place until March 31.
Restrictions for on-street time-of-day parking have been lifted until further notice in an effort to better accommodate the parking needs of healthcare workers who are experiencing changes to their daily commute, as well as residents who are working from home.
If parking around hospitals, please keep in mind the needs of others and remember:
- Keep No Stopping and No Parking areas clear.
- Do not block sidewalks or entrances.
- Respect spaces designated for accessible parking.
Parks Update - April 3
All park amenities in Kingston are closed until further notice, including but not limited to playgrounds, sports fields, basketball and tennis courts, off-leash dog parks, beaches, boat launches, skateboard and BMX parks, picnic areas, outdoor community gardens, park shelters, outdoor exercise equipment, condo parks and gardens, and other outdoor recreational amenities. This closure aligns with Ontario's extended emergency declaration.
Surfaces in these spaces are not sanitized and represent a risk of community transmission of COVID-19. Safe park practices include running, walking or jogging through the park while keeping a two-metre distance from others – which is equal to the length of a hockey stick. Residents can also walk their dog through the park where this is allowed, while respecting the established leashing requirements for the site.
City Hall Update - April 1
City Hall is closed to the public until further notice. Public washrooms located on the lower level of City Hall have been temporarily replaced with portable washrooms located on Brock and Market Streets.
The Payment Centre in City Hall is closed until further notice. Learn more about payment options. Staff remain available by phone and email. For tax inquiries, email firstname.lastname@example.org or call 613-546-0000. For all other service inquiries, call the Contact Centre at 613-546-0000 or submit a request through Contact Us.
Heritage Resource Centre
The Heritage Resource Centre is closed and will not provide in-person service. Staff can still be contacted by email at HRC@cityofkingston.ca or by phone at 613-546-4291 ext. 1389.
Self-guided tours of City Hall have been suspended until further notice. While these tours are suspended, interested residents and visitors are encouraged to explore City Hall virtually.
Housing and Social Services Update - March 31
Housing and Social Services requests that you help limit traffic to the local office by conducting as many interactions as possible online and by telephone.
Access further housing and social services support:
The City has placed a portable washroom at:
- Artillery Park Aquatic Centre
- Belle Park
- Brock St. by the ramp to the lower level of City Hall
- Market St. by the stairs going down to the amphitheatre
Kingston Self-Isolation Centre (KSIC)
Through community-partner collaboration, a Kingston Self-Isolation Centre (KSIC) will be available to receive referrals from the COVID-19 Assessment Centre. This specialized Centre is not a shelter and is not open to the public. The Centre will initially accept referrals from the COVID-19 Assessment Centre for the purpose of providing an appropriate space for individuals experiencing homelessness to reside during their self-isolation or quarantine period.
Call your case manager if you need assistance and avoid visiting the office. Some useful links:
COVID-19 related unemployment and Employment Insurance (EI)
Dedicated line addressing EI applications/claims due to quarantine, illness/isolation, or work closure due to COVID 19:
- EI Website
- Phone 1-833-381-2725
Enhanced Health Care Coverage
Ontario is waiving the three-month waiting period for Ontario Health Insurance Plan (OHIP) coverage. Additionally, the province will cover the cost of COVID-19 services for uninsured people who do not meet the criteria for OHIP coverage.
Federal emergency benefits
Emergency benefits are to be made available in April for those who don't qualify for EI.
Emergency Financial Assistance
The City, through provincial approved funding, is providing emergency financial assistance for all individuals that are currently without any income.
The province has also approved the expansion of discretionary benefits to support vulnerable Ontarians as the COVID-19 public health crisis evolves globally and locally. This is additional support is for Ontario Works and Ontario Disability Support Program (ODSP) recipients who are facing one-time exceptional costs related to COVID-19; and is not intended to offset general costs or income support.
Please call or email your Ontario Works or ODSP caseworker to request consideration for this discretionary benefit.
Emergency Food/Meal Program Update - April 3
Available in Kingston:
Partners in Mission Food Bank: 140 Hickson Ave. | Open Regular Hours 8:30 a.m. -12 p.m., 1 – 4 p.m. Please call 613-384-4534 for appointment. No walk-in service.
Martha’s Table: 629 Princess St. | Providing take-away hot meals 11 a.m. -1 p.m. 7 Days a Week
Lionhearts Skeleton Park: 30 Alma St. | Providing take-home meals every day 6 - 7 p.m.
Lunch by George: 129 Wellington St. | Providing hot take-out meals or bagged lunches 11 – 11:30 a.m.
Mutual Aid Katarokwi: Offering check-ins, grocery/pharmacy/foodbank box delivery.
Leave message at 613-665-2959 or email email@example.com
North Frontenac Food Bank: 14152 Road 38, Sharbot Lake. Call 613-532-8855 for appointment.
Salvation Army: 342 Patrick St.| Mon - Fri 11 a.m. – 4 p.m. Take-away prepared food baskets provided.
St. Mary’s Cathedral: 260 Brock St. Mon -Fri 1 -4 p.m. Providing take-away light food/snacks
St Vincent de Paul: 85 Stephen St. | Providing bag lunches 10:30 a.m. – 12 p.m. Mon-Fri | Food Pantry available by appointment
South Frontenac Community Services/Sydenham Food Bank: Frozen meals available for delivery daily. Hot meals delivered Tuesday and Thursday. Delivery only to South Frontenac/rural Kingston. 613-376-6477
Childcare Update - April 3
The City has worked with licensed childcare providers to offer emergency childcare to eligible workers identified as essential. This care, for children up to 12 years-old, is being offered at no cost to eligible families and is funded by the Province.
All childcare / EarlyON sites are currently closed.
Grand Theatre Update - April 1
The Grand Theatre is currently closed and all scheduled shows have been cancelled or postponed until after May 3. Operations are being reviewed on an ongoing basis and updates will be communicated online through the Grand Theatre site or by e-mail where possible. For all cancelled or postponed shows, requests about exchanges, credits and refunds can be made by e-mailing the Grand Theatre or by leaving a phone message at 613-530-2050. Please provide your name, a call-back number and the name of the show that has been cancelled or postponed.
Long-term care facilities Update - March 14
It has been mandated by the Ministry of Health and Long-Term Care that visiting is restricted to all Long-Term Care Homes. Visiting will only be allowed to those that are palliative or seriously ill. The determinant of illness will be at the discretion of a medical practitioner. People with friends and family in these facilities are being encouraged to reach out by phone or other technologies.
Kingston Frontenac Public Library Update - April 1
All branches of KFPL are closed until Tuesday, April 14.
Utilities Kingston Update - April 2
Assistance for Customers:
During the COVID-19 pandemic, Utilities Kingston is helping its customers with their water and sewer bills. These include extending the Conservation Rate for water bills, and extending payment arrangements for customers who are experiencing hardship.
We are also assisting our customers by:
Temporarily suspending disconnecting customers for non-payment.
Offering flexible payment terms and arrears payment agreements for water, sewer, gas and electricity bills, in order to provide customers with more time to pay outstanding balances on their account, if needed.
Supporting Ontario’s decision regarding off-peak time-of-use prices for electricity customers.
If you are concerned about paying your bill, please call us to extend payment arrangements for your water and sewer bill. Call our credit department at 613-546-1181, ext. 2278, Monday to Friday from 8 a.m. to 4:30 p.m.
How to access Utilities Kingston services:
Access to Utilities Kingston’s main office at 85 Lappan’s Lane is now restricted. Utilities Kingston customers should follow the instructions below to:
Open or close a utility account: use our online form, or call customer service, Monday to Friday, 8 a.m. to 5 p.m., at 613-546-0000.
Make a bill payment: There are many ways to pay your Utilities Kingston bill. Register to receive and pay your bill online, sign up for a pre-authorized debit plan, or pay through your bank, credit card, by mail or drop box.
Receive and pay your bills online: sign up for MyUtilities and eBilling today at my.utilitieskingston.com. You'll need your account number and the amount of the most recent payment you made to us.
Change of name on the utility bill: Take a photo or scan of the required documentation and email it to firstname.lastname@example.org
Sign up for pre-authorized payment: Send this completed Pre-Authorized Debit Plan Agreement with a void cheque, copy of void cheque or a pre-authorized debit form from your bank:
By mail: Utilities Kingston, Attention: Customer Service Department, PO Box 790, Kingston, Ontario K7L 4X7
By fax: 613-546-7816
By email: email@example.com
Make a payment arrangement: Contact our credit department by email firstname.lastname@example.org or phone at 613-546-1181, ext. 2278, Monday to Friday from 8 a.m. to 4:30 p.m.
Apply to the Preventative Plumbing Program: Applications can be submitted online, but action will not be taken at this time as this program has been temporarily suspended.
Pay for water/septage hauling: Over the phone using a credit card, by calling 613-546-1181, extension 2337, Monday to Friday, from 8 a.m. to 4:30 p.m.
Purchase a backflow device test tag: Over the phone using a credit card, by calling 613-546-1181, extension 2337, Monday to Friday, from 8 a.m. to 4:30 p.m..
Request new service connections, water heater rentals, service area inquiries, etc.: Contact a services advisor by calling 613-546-1181, extension 2285, Monday to Friday, from 7:30 a.m. to 4 p.m.
Our apologies for the inconvenience as we work to help contain the spread of COVID-19. For all other inquiries, please contact 613-546-0000, Monday to Friday from 8 a.m. to 5 p.m.
All public tours of our facilities.
Preventative Plumbing Program. If your existing application will be placed on hold, our program manager will contact you by email.
Proactive water, gas and electricity meter replacement programs. Urgent meter issues will be addressed and can be reported 24/7 to 613-546-1181.
Most capital construction projects and programs, including the 2020 water main relining program. (Urgent maintenance and emergency work will continue, as will the expansion of the Cataraqui Bay Wastewater Treatment Plant.)
Any other non-critical programs that require a visit from our employees to a home or business.
Let’s work together! Utilities Kingston is appealing to residents to:
Practice physical distancing.
Continue to place wipes, facial tissue and paper towel in the garbage, instead of flushing them.
Know who provides your utility services. Kingston is served by multiple utility providers. Make sure you call the right provider in case of a utility emergency.
Protect your home from basement flooding. Review the 18 Flood Facts to learn the steps you can take now.
Clear catch basins.
Keep fire hydrants clear. This ensures they are accessible to firefighters in case of emergency.
Report utility issues. If you see an open utility box, downed powerline, traffic signal issue or suspected water main break, call your utility provider, or 9-1-1 in the case of life-threatening emergencies. If the issue is in Utilities Kingston’s service area, call 613-546-1181, 24 hours per day.
Respect construction barriers, signage and utility equipment. If you notice any unusual activity or damage, call our 24- hour line at 613-546-1181.
Provincial Offences Court Update - March 26
All Provincial Offences Act (POA) matters scheduled through May 29 will be rescheduled to a later date. If you have a matter scheduled during this time, you do not need to attend court. There is now no public access to the POA Court at 362 Montreal St. Fines can be paid online or by calling 613-547-8557.
Building and Enforcement services Update - April 2
Building Officials and Enforcement Officers will not be conducting inspections within an occupied dwelling for Building Permits and Property Standards. This temporary halt to inspections will continue until further notice and will be continually reassessed. The City will continue to maintain safety by responding to all emergency or unsafe conditions, and offer all other types of inspections during regular inspection hours, until further notice.
The City's 1211 John Counter Blvd. location is closed to the public until further notice.
Building Permit Inspections
- Inspections can be scheduled online through our DASH portal and all inspections, with the exception of occupied dwellings, will continue at this time.
March 23: additional information regarding inspections on construction sites.
Building Application Related Inquiries
- For general inquiries (e.g. determining property zoning, building permit application requirements or fee information), visit our online resources or contact our main line at 613-546-4291 ext. 3280 for Building or ext. 3281 for Planning
- If you have questions regarding a current project we encourage you to contact the Building Official or Planner assigned to the file through email to address concerns.
Building Permit and Development Applications
- You will remain able to apply, update and complete application related tasks online through the DASH portal for both Building and Planning Services.
- For current applications, please contact the Building Official or Planner assigned to the application through email or online submissions.
Staff will not be processing in-person payments but residents can still:
- Pay online through the DASH portal
- Use the secure drop box for check payments at the front door of 1211 John Counter Blvd. Any cheques for building permit fees must be received by 4 p.m. on the Wednesday of each week. Cheques deposited after this time will be processed the following week.
- Call or email to make credit card payments 613-546-4291 ext. 3280 or email@example.com.
Under the Municipal Emergency Act, 2020, all noise restrictions relating to the delivery of goods under the City’s noise bylaw have been temporarily lifted.
Planning Services Update - March 27
Cancellation: Due to the ongoing COVID-19 situation, the City of Kingston will be canceling its March 26 and April 2 Planning Committee meetings. All items scheduled to go to these meetings will instead go to the April 16 Planning Committee meeting.
Statutory notices for development applications and Committee of Adjustment applications, as required by the Planning Act, will be provided in the Kingston Whig-Standard until further notice. Additional courtesy notices on its website and through a dedicated page on Get Involved Kingston.
The City’s 1211 John Counter Blvd. location is closed to the public until further notice. Here’s how to access the City Planning Services offered there.
Planning and Building Application Related Inquiries
For general inquiries (e.g. determining property zoning, building permit application requirements or fee information), visit our online resources or contact our main line at 613-546-4291 ext. 3281 for Planning.
If you have questions regarding a current project we encourage you to contact the Planner assigned to the file through email to address concerns.
Pre-application service - As of Wednesday, March 18, the City of Kingston’s Planning Services is temporarily suspending the pre-application service related to development applications submitted under the Planning Act. This temporary suspension will continue indefinitely and will be reassessed. Active planning applications will not be affected by this change.
Heritage Resource Centre - The Heritage Resource Centre is closed and will not be providing in-person service. Staff can still be contacted by email at HRC@cityofkingston.ca or by phone at 613-546-4291 ext. 1389.
Committee of Adjustment – The March 23 Committee of Adjustment meeting is cancelled.
Staff will not be processing in-person payments but residents can still:
Pay online through the DASH portal
Use the secure drop box for check payments at the front door of 1211 John Counter Blvd.
Call or email to make credit card payments: 613-546-4291 ext. 3180 or firstname.lastname@example.org.
Engineering Services Update - March 24
The City’s 1211 John Counter Blvd. location is closed to the public until further notice.
Kingston Fire and Rescue Update - March 19
Public access to all Kingston Fire & Rescue stations, headquarters, and the training centre has been suspended until further notice.
Burn Ban in effect
KFR has enacted a City-wide open-air burn ban. The ban applies to cooking fires, consumer fireworks and other types of outdoor burning, but does not include cooking appliances with a mechanical shutoff, i.e. propane or natural gas cooking equipment. Ban set to remain in place until further notice.
Bylaw and Licensing Services Update - March 15
For general Bylaw or Licensing inquiries, we encourage you to visit our online resources or contact our main line at 613-546-4291 ext. 3135 for Bylaw or 3150 for Licensing inquiries.
Staff will not be processing in-person payments but residents can still:
Norman Rogers Airport Update - March 19
Air Canada is temporarily suspending flight service at Kingston Airport from Monday, March 23 to Thursday, April 30. The runway remains open for medical and emergency flights. The airport terminal will be closed from March 26 - April 30.
Museums Update - March 31
MacLachlan Woodworking Museum workshops that are currently scheduled to begin May 23 will be assessed as needed.
The Heritage Resource Centre is closed and will not be providing in-person service. Staff can still be contacted by email at HRC@cityofkingston.ca or by phone at 613-546-4291 ext. 1389.
Business information Update - April 3
Kingston Economic Development remains engaged with the business community. During this time, they are suspending site visits and not scheduling in-house consultations. Business can reach out the team for information or support.
Cataraqui Region Conservation Authority Update - April 3
CRCA is committed to supporting municipalities, partners and the community during this time of changing health concerns related to COVID-19.
Council and committee meetings Update - March 24
Council and Committee meetings will take place virtually. Meeting agendas and instructions for watching the live-stream or following on Twitter are available on the council meetings page.
Emergency order non-compliance Update - April 3
Concerns and complaints about non-compliance to Emergency Orders can be reported to KFL&A Public Health. Non-compliance includes non-essential businesses that are open, self-isolation for returning travellers, under the Quarantine Act and organized public or social gatherings of more than 5 people.
Essential Services Update - April 3
The Ontario government closed non-essential workplaces starting March 25, 2020. This decision was on the advice of Ontario’s Chief Medical Officer of Health and other public health experts. If you have questions about what will be open or impacts to your business or employment, call the Stop the Spread Business Information Line at 1-888-444-3659.
Pets Update - April 3
All dog parks are closed until further notice. Pet licensing is administered by DocuPet. Renewals are sent annually to pet owners and some owners may receive their notice during this time. All pet licenses can be renewed online.
Physical (social) distancing Update - April 3
Learn more about physical/social distancing and how to put it into practice. Practicing self-isolating or physical/social distancing? Consider printing and placing this front door signage at your entryway, so people are aware of your decision. If needed, include instructions on where to place deliveries.
Price Gouging Update - April 3
If you’re aware of anyone charging higher-than-usual prices for in-demand products, report it online or call Consumer Protection Ontario at 1-800-889-9768 between 8:30 a.m. and 5:00 p.m., Monday to Friday.
State of Emergency Update - March 26
On March 26, 2020 at 1 p.m., Mayor Bryan Paterson declared a State of Emergency for Kingston to help contain the spread of COVID-19. This decision aligns with steps the Province of Ontario has taken in response to the pandemic. Watch Mayor Paterson explain what the State of Emergency means for Kingston.
Vulnerable residents Update - April 5
The City of Kingston and its community partners have taken a number of recent steps to help protect the health and well-being of its most vulnerable residents during the COVID-19 pandemic.
On April 3, Home Base Housing opened a shelter at 670 Maclean Court in Kingston’s east end that will better ensure its clients can maintain physical distancing.
This temporary shelter is staffed 24/7. Clients are screened for symptoms of COVID-19 prior to entry and are referred to the KFL&A Assessment Centre as needed. Protocol is in place to limit clients’ trips out of the shelter to essential trips only.
Tenants and landlords Update - April 3
The City recognizes that the first of the month has heightened the anxiety and financial stress many residents are feeling, as a result of COVID-19. To help ease this stress, the City has developed online resources that will help tenants paying or landlords collecting rent to find answers to their most pressing questions, quickly.
Health information about COVID-19 Update - April 3
COVID-19 (Novel Coronavirus) is a respiratory virus with symptoms ranging from mild cold-like symptoms to severe illness with fever, cough, difficulty breathing and pneumonia. There are confirmed cases in Canada, including Ontario. The City is working closely with the lead agency KFL&A Public Health and other community partners to monitor the global situation and respond accordingly.
Limit the spread by:
- Washing your hands often. Use soap and water and scrubbing for at least 20 seconds.
- Coughing and sneeze into the bend of your arm or cover your mouth and nose with a tissue.
- Not touching your eyes, nose, or mouth.
- Staying home if you are sick.
- Avoiding close contact with people who are sick.
Be prepared to stay home if you or someone in your household becomes sick
- Fill prescriptions.
- Have a supply of over the counter medication.
- Slowly add to your supply of non-perishable food items.
Assessment Centre Update - April 3
A community based COVID-19 Assessment Centre is open at the Memorial Centre, 303 York St. It is set up to assess returning travellers, as well as community residents, who are experiencing symptoms of COVID-19, including fever, cough, or difficulty breathing.
Facility closures Update - April 2
All municipal facilities are closed to the public. This includes:
- 1211 John Counter Blvd
- City Hall
- Grand Theatre box office
- Kingston Area Recycling Centre (KARC)
- Kingston Fire & Rescue stations, headquarters and training centre
- Kingston Transit administrative offices
- Norman Rogers Airport
- POA Court at 362 Montreal St
- Recreation facilities
- Rideaucrest long-term care home
- Utilities Kingston’s main office
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Provincial, federal and global COVID-19 information
- Ontario Ministry of Health - Ontario news, status of cases in Ontario – updated at 10:30 a.m. daily
- Public Health Agency of Canada - Risk level for Canadians, Current situation and Government of Canada Official Global Travel Advisory
- World Health Organization - Technical documents, questions and answers
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