Image - RES - COVID
Content - RES - Covid 19
Latest Updates - March 28
What is physical/social distancing?
Learn more about physical/social distancing on the Government of Canada website.
We're still here to serve you!
The City continues to operate regular hours during the COVID-19 pandemic - and has adapted the way it delivers many services to minimize the risk to residents and staff. Please find out how to access the service of interest to you, below!
- City staff is ensuring increased sanitizing practices on all common touchpoints and public spaces at City facilities and Kingston Transit buses.
- Signage focusing on hand-washing and cough etiquette has been placed in high-traffic locations.
Taking precautions in Kingston
For the most up-to-date local information, visit KFL&A Public Health website.
- March 28: status of cases in KFL&A (updated by KFLA Public Health)
- Memo from Dr. Kieran Moore, KFL&A Public Health (March 16) - Enhanced measures to respond to COVID-19.
- Take precautions – Be prepared for the potential for the widespread community transmission of the virus. KFL&A Public Health Unit has information on its website about COVID-19 (a.k.a. Coronavirus).
- Practicing self-isolating or physical/social distancing? - Consider printing and placing this front door signage at your entryway, so people are aware of your decision. If needed, include instructions on where to place deliveries.
- Know the Difference - Self-Monitoring, Self-Isolation, and Isolation for COVID-19
- Essential Workplaces - view the list of essential workplaces as outlined by the province.
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Impact on City of Kingston services
Kingston Transit has reduced transit service to a modified Sunday schedule and has made the following service changes:
Limited total bus capacity to 12-15 passengers, depending on the bus model, effective March 28, 2020. Every other bus seat will be unavailable until further notice to enable passengers to practice safe physical distancing.
Added a dedicated shuttle bus to support healthcare workers in our community who continue to commute to work. The shuttle will offer direct service from the Centre 70 Park & Ride to Kingston General Hospital, stopping at King St./Portsmouth Ave. to serve employees of Providence Care Hospital, from 6 a.m. to 8 p.m. seven days a week. It will operate continuously, leaving every 20 to 25 minutes. The bus sign will read Hospital Shuttle.
Kingston Transit is automatically extending current monthly transit passes through April. Riders and residents can continue to use Kingston Transit passes issued for March until the end of April.
The sale of transit passes is suspended online and at all sales outlets until further notice. Riders and residents who have already purchased a monthly transit pass for April will receive a further automatic one-month extension. Riders who use the Employee Transpass Program should discuss reimbursement directly with their employers.
- Made seats located immediately behind bus operators unavailable until further notice. This is to exercise safe social distancing between operators and passengers as a precautionary measure against COVID-19.
- Closed the Kingston Transit administrative office to the public until further notice. This action is being taken to mitigate risk to Kingston Transit employees. Passengers requiring assistance, including the pick-up of lost and found items, should call 613-546-0000.
- Asked passengers to board and exit buses using the back doors until April 5 (when this move will be reassessed). Passengers with accessibility needs can continue to use the front doors for boarding and exiting, but are asked to limit their interactions with bus operators.
Garbage & Recycling
PROTECT YOUR COLLECTOR! Follow these updated guidelines for safe waste disposal during COVID-19 pandemic. Place used tissues and napkins in the garbage. Use liners for food waste placed in the Green Bin. Bag all waste (do not place it loosely in garbage containers). Put latex gloves and masks in the garbage. If you’re sick: place ANY item that has come into contact with your mouth, nose or eyes into the garbage – even if they are recyclable. Solid Waste service changes as follows:
- The number of garbage bags allowed per household has been increased from one to four per week without requiring bag tags. This increased limit is in place until April 5 and it will be reassessed at that time.
- Counter services at the Kingston Area Recycling Centre (KARC), 196 Lappan’s Lane, will provided electronically as of March 19.
- The truck scale and the recycling depot remain open Monday to Friday, 8 a.m. to 4 p.m. but will now be closed Saturdays.
- The yard waste depot remains open Monday to Friday, 8 a.m. to 5 p.m. and Saturday 8 a.m. to 4 p.m.
- Buy bag tags online or at one of the locations listed here (while supplies last and/or location remains open). Commercial businesses will not be sold/mailed bag tags.
- Open houses and tours of KARC are cancelled.
- OSKAR, the mobile event recycler, is not available. Have an upcoming event that may be affected? Email OSKAR@cityofkingston.ca.
- The opening of the Household Hazardous Waste Depot will be delayed.
- The April 4 Giveaway Day has been cancelled.
- Need a Medical Exemption from the one-bag limit? Fill in the medical exemption application and email it to firstname.lastname@example.org. The receipt of bag tags may be delayed.
- Find more info about multi-residential condominium and commercial garbage disposal information and applications. Email applications to email@example.com
Recreation Facilities & Programs
- All City recreation facilities are closed, programs suspended and facility bookings cancelled until further notice.
- Monthly payments for fitness memberships are suspended for the month of April, even if recreation facilities re-open during that time. Clients who have a Fit Pass, Wellness Pass, Gym Pass or Pool Pass membership do not need to contact the City – their PLAY accounts will be automatically adjusted. For clients who pre-paid for their annual fitness memberships, one month will be automatically added to their accounts.
Housing and Social Services
Housing and Social Services requests that you help limit traffic to the local office by conducting as many interactions as possible online and by telephone.
Access further housing and social services support:
The City has placed a portable washroom at:
- Artillery Park Aquatic Centre
- Belle Park
- Brock St. by the ramp to the lower level of City Hall
- Market St. by the stairs going down to the amphitheatre
Call your case manager if you need assistance and avoid visiting the office. Some useful links:
COVID-19 related unemployment and Employment Insurance (EI)
Dedicated line addressing EI applications/claims due to quarantine, illness/isolation, or work closure due to COVID 19:
- EI Website
- Phone 1-833-381-2725
Enhanced Health Care Coverage
Ontario is waiving the three-month waiting period for Ontario Health Insurance Plan (OHIP) coverage. Additionally, the province will cover the cost of COVID-19 services for uninsured people who do not meet the criteria for OHIP coverage.
Federal emergency benefits
Emergency benefits are to be made available in April for those who don't qualify for EI.
Infrastructure at City-owned parks is not being sanitized. Residents use the playground at their own risk. We understand your need for recreational opportunities, but please exercise with caution, and follow recommendations from public health.
Emergency Food/Meal Program
Available in Kingston:
Partners in Mission Food Bank: 140 Hickson Ave. | Open Regular Hours 8:30 a.m. -12 p.m., 1 – 4 p.m. Please call 613-384-4534 for appointment. No walk-in service.
Martha’s Table: 629 Princess St. | Providing take-away hot meals 11 a.m. -1 p.m. 7 Days a Week
Lionhearts Skeleton Park: 30 Alma St. | Providing take-home meals every day 6 - 7 p.m.
Lunch by George: 129 Wellington St. | Providing hot take-out meals or bagged lunches 11 – 11:30 a.m.
Salvation Army: 342 Patrick St.| Mon - Fri 11 a.m. – 4 p.m. Take-away prepared food baskets provided.
St. Mary’s Cathedral: 260 Brock St. Mon -Fri 1 -4 p.m. Providing take-away light food/snacks
St Vincent de Paul: 85 Stephen St. | Providing bag lunches 10:30 a.m. – 12 p.m. Mon-Fri | Food Pantry available by appointment
South Frontenac Community Services/Sydenham Food Bank: Frozen meals available for delivery daily. Hot meals delivered Tuesday and Thursday. Delivery only to South Frontenac/rural Kingston. 613-376-6477
All childcare / EarlyON sites are closed until Saturday, April 4.
The City is extending current monthly parking permits through April at no additional cost. Existing permits will be renewed automatically and will be valid through April.
Current parking permit holders will receive an email notice with information about the extension. Online and in-person payment processing for renewals has also been suspended until further notice.
Those who have already purchased a monthly parking permit for April will receive a one-month extension.
- Until further notice, the City is lifting restrictions for on-street time-of-day parking in an effort to better accommodate the parking needs of healthcare workers who are experiencing changes to their daily commute, as well as residents who are working from home.
- Until further notice, the City is waiving hourly parking payments in an effort to better support the essential travel needs of residents and commuters during the COVID-19 pandemic. As an additional measure, the City will also be lifting the overnight winter parking regulations effective immediately. These regulations are normally in place until March 31.
The Grand Theatre is currently closed and all scheduled shows have been cancelled or postponed until after April 17. Operations are being reviewed on an ongoing basis and updates will be communicated online through the Grand Theatre site or by e-mail where possible. For all cancelled or postponed shows, requests about exchanges, credits and refunds can be made by e-mailing the Grand Theatre or by leaving a phone message at 613-530-2050. Please provide your name, a call-back number and the name of the show that has been cancelled or postponed.
Long-term care facilities
It has been mandated by the Ministry of Health and Long-Term Care that visiting is restricted to all Long-Term Care Homes. Visiting will only be allowed to those that are palliative or seriously ill. The determinant of illness will be at the discretion of a medical practitioner. People with friends and family in these facilities are being encouraged to reach out by phone or other technologies.
Kingston Frontenac Public Library
All branches of KFPL are closed through Sunday, April 5.
Provincial Offences Court
All Provincial Offences Act (POA) matters scheduled through May 29 will be rescheduled to a later date. If you have a matter scheduled during this time, you do not need to attend court. Starting Monday, March 30, there will be no public access to the POA Court at 362 Montreal St Fines can be paid online or by calling 613-547-8557.
Building and Enforcement services
Building Officials and Enforcement Officers will not be conducting inspections within an occupied dwelling for Building Permits and Property Standards. This temporary halt to inspections will continue through Friday, April 3 and will be continually reassessed. The City will continue to maintain safety by responding to all emergency or unsafe conditions, and offer all other types of inspections during regular inspection hours, until further notice.
The City's 1211 John Counter Blvd. location is closed to the public until further notice.
Building Permit Inspections
- Inspections can be scheduled online through our DASH portal and all inspections, with the exception of occupied dwellings, will continue at this time.
March 23: additional information regarding inspections on construction sites.
Building Application Related Inquiries
- For general inquiries (e.g. determining property zoning, building permit application requirements or fee information), visit our online resources or contact our main line at 613-546-4291 ext. 3280 for Building or ext. 3281 for Planning
- If you have questions regarding a current project we encourage you to contact the Building Official or Planner assigned to the file through email to address concerns.
Building Permit and Development Applications
- You will remain able to apply, update and complete application related tasks online through the DASH portal for both Building and Planning Services.
- For current applications, please contact the Building Official or Planner assigned to the application through email or online submissions.
Staff will not be processing in-person payments but residents can still:
- Pay online through the DASH portal
- Use the secure drop box for check payments at the front door of 1211 John Counter Blvd.
- Call or email to make credit card payments 613-546-4291 ext. 3280 or firstname.lastname@example.org.
Under the Municipal Emergency Act, 2020, all noise restrictions relating to the delivery of goods under the City’s noise bylaw have been temporarily lifted.
Cancellation: Due to the ongoing COVID-19 situation, the City of Kingston will be canceling its March 26 and April 2 Planning Committee meetings. All items scheduled to go to these meetings will instead go to the April 16 Planning Committee meeting.
The City’s 1211 John Counter Blvd. location is closed to the public until further notice. Here’s how to access the City Planning Services offered there.
Planning and Building Application Related Inquiries
For general inquiries (e.g. determining property zoning, building permit application requirements or fee information), visit our online resources or contact our main line at 613-546-4291 ext. 3281 for Planning.
If you have questions regarding a current project we encourage you to contact the Planner assigned to the file through email to address concerns.
Pre-application service - As of Wednesday, March 18, the City of Kingston’s Planning Services is temporarily suspending the pre-application service related to development applications submitted under the Planning Act. This temporary suspension will continue indefinitely and will be reassessed. Active planning applications will not be affected by this change.
Heritage Resource Centre - The Heritage Resource Centre is closed and will not be providing in-person service. Staff can still be contacted by email at HRC@cityofkingston.ca or by phone at 613-546-4291 ext. 1389.
Committee of Adjustment – The March 23 Committee of Adjustment meeting is cancelled.
Staff will not be processing in-person payments but residents can still:
Pay online through the DASH portal
Use the secure drop box for check payments at the front door of 1211 John Counter Blvd.
Call or email to make credit card payments: 613-546-4291 ext. 3180 or email@example.com.
The City’s 1211 John Counter Blvd. location is closed to the public until further notice.
Kingston Fire and Rescue
Public access to all Kingston Fire & Rescue stations, headquarters, and the training centre has been suspended until further notice.
Effective March 20 at 8 a.m.: KFR enacts City-wide open-air burn ban. The ban applies to cooking fires, consumer fireworks and other types of outdoor burning, but does not include cooking appliances with a mechanical shutoff, i.e. propane or natural gas cooking equipment. Ban set to remain in place until further notice.
Bylaw and Licensing Services
For general Bylaw or Licensing inquiries, we encourage you to visit our online resources or contact our main line at 613-546-4291 ext. 3135 for Bylaw or 3150 for Licensing inquiries.
Staff will not be processing in-person payments but residents can still:
City Hall is open to the public from 8:30 a.m. to 4:30 p.m., Monday to Friday. The public washrooms located on the lower level of City Hall are closed and temporarily replaced with portable washrooms located on Brock and Market Streets.
The Payment Centre in City Hall is closed until further notice. Learn more about payment options. Staff remain available by phone and email. For tax inquiries, email firstname.lastname@example.org or call 613-546-0000. For all other service inquiries, call the Contact Centre at 613-546-0000 or submit a request through Contact Us.
Heritage Resource Centre
The Heritage Resource Centre is closed and will not provide in-person service. Staff can still be contacted by email at HRC@cityofkingston.ca or by phone at 613-546-4291 ext. 1389.
Self-guided tours of City Hall have been suspended until further notice. While these tours are suspended, interested residents and visitors are encouraged to explore City Hall virtually.
Air Canada is temporarily suspending flight service at Kingston Airport from Monday, March 23 to Thursday, April 30. The runway remains open for medical and emergency flights. The airport terminal will be closed from March 26 - April 30.
Content - RES - Covid lower
What is physical/social distancing?
Learn more about physical/social distancing and how to put it into practice.
Wash your hands
Limit the spread by washing your hands often:
- Use soap and water.
- Scrub for at least 20 seconds.
Limit the spread
- Cough and sneeze into the bend of your arm or cover your mouth and nose with a tissue.
- Don’t touch your eyes, nose, or mouth.
- Stay home if you are sick.
- Avoid close contact with people who are sick.
Government of Canada Official Global Travel Advisory
- Canadians who are currently abroad are advised by the Minister of Foreign Affairs to return to Canada via commercial means while they remain available.
- All Canadians entering Canada are being asked to self-isolate for 14 days as a precaution.
- If you have symptoms isolate yourself from others, and call your health care provider, Telehealth Ontario, or KFL&A Public Health.
Be prepared to stay home if you or someone in your household becomes sick
- Fill prescriptions.
- Have a supply of over the counter medication.
- Slowly add to your supply of non-perishable food items.
COVID-19 (Novel Coronavirus)
COVID-19 is a respiratory virus with symptoms ranging from mild cold-like symptoms to severe illness with fever, cough, difficulty breathing and pneumonia. There are confirmed cases in Canada, including Ontario. The City is working closely with the lead agency KFL&A Public Health and other community partners to monitor the global situation and respond accordingly.
Additional information sources
- Public Health Agency of Canada - Risk level for Canadians, Current situation, Travel advisories
- Ontario Ministry of Health - Ontario news, status of cases in Ontario – updated at 10:30 a.m. daily
- World Health Organization - Technical documents, questions and answers
- Kingston Health Sciences Centre
- KFL&A Public Health
Latest City News
Content - RES - Covid Other News
COVID-19 News Releases
Government of Ontario - Stop the Spread Business Information Line Now Open at 1-888-444-3659 - March 25, 2020
Government of Ontario - Ontario Orders the Mandatory Closure of All Non-Essential Workplaces to Fight Spread of COVID-19 - March 23, 2020
KFL&A Public Health - Self-Isolation Means You Stay At Home - March 20, 2020
KFL&A Public Health - COVID-19 Assessment Centre Relocates to Kingston Memorial Centre - March 20, 2020
KFL&A Public Health - Three travel-related cases of COVID-19 have been identified in Kingston - March 17, 2020
Government of Ontario - Ontario Enacts Declaration of Emergency to Protect the Public - March 17, 2020