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Latest Updates - May 29

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COVID-19 in Kingston

For the most up-to-date local information, visit KFL&A Public Health website.


Information and Updates

Alternate Health Facility - INVISTA Centre Update - April 22

Ontario Health has asked certain health-care organizations across the province to create plans for alternate health facilities, such as field hospitals. This is being done in order to be ready for possible surges related to the number of COVID-19 patients requiring hospital-level care. Kingston Health Sciences Centre and Kingston Frontenac Lennox & Addington Public Health have worked with the City to identify the INVISTA Centre as the location for an alternate health facility.

This means that all bookings and programs at the INVISTA Centre will continue to be suspended until further notice. Stakeholders, sponsors, permit holders, sports user groups and members will be contacted by City staff to discuss cancellations and refunds. We value your patience and understanding, and thank everyone in the community for their ongoing support.

Assessment Centre - Memorial Centre Update - April 3

A community-based COVID-19 Assessment Centre is open at the Memorial Centre, 303 York St. It is set up to assess returning travellers, as well as community residents, who are experiencing symptoms of COVID-19, including fever, cough, or difficulty breathing.

Building and services Update - April 6

Building inspectors will not be inspecting non-essential construction projects as determined by the Government of Ontario. This decision will be in effect until further notice and will be updated pending further direction from the Province. A complete list of essential construction projects is listed on the Province’s list of essential workplaces.

The City's 1211 John Counter Blvd. location is closed to the public until further notice.

View the COVID-19 Q&A document for additional information.

Building Permit Inspections

Building Application Related Inquiries

  • For general inquiries (e.g. determining property zoning, building permit application requirements or fee information), visit our online resources or contact our main line at 613-546-4291 ext. 3280 for Building or ext. 3180 for Planning
  • If you have questions regarding a current project we encourage you to contact the Building Official or Planner assigned to the file through email to address concerns.

Building Permit and Development Applications

  • You will remain able to apply, update and complete application related tasks online through the DASH portal for both Building and Planning Services. 
  • For current applications, please contact the Building Official or Planner assigned to the application through email or online submissions.  


Staff will not be processing in-person payments but residents can still:

  • Pay online through the DASH portal
  • Use the secure drop box for cheque payments at the front door of 1211 John Counter Blvd. Any cheques for building permit fees must be received by 4 p.m. on the Wednesday of each week. Cheques deposited after this time will be processed the following week.

  • Call or email to make credit card payments 613-546-4291 ext. 3280 or

Business information Update - May 20

May 1 news release from Province: Certain businesses allowed to reopen under strict safety guidelines.

Businesses can reach out to the various organizations for information, updates and support.

The Province of Ontario and Government of Canada announce a program to provide financial relief to small business tenants impacted by COVID-19. Learn more about the Ontario-Canada Emergency Commercial Rent Assistance Program (OCECRA).

The Province of Ontario introduces a website that allows businesses to request a temporary rule or regulation change, due to COVID-19. Learn more about COVID-19: Tackling the Barriers.  

Kingston Economic Recovery Team

Mayor Paterson is leading a Kingston Economic Recovery Team, made up of individuals representing a range of local business sectors and stakeholder organizations, to proactively plan and coordinate a local response to the economic impacts of COVID-19. The goal of the working group is to develop strategies and initiatives that guide policy and support local economic recovery. It will focus on both short-term, rapid-response initiatives and long-term planning. Visit the Mayor’s website for more detail on this important initiative.

Bylaw and Licensing Services Update - March 15

Enforcement Officers will not be conducting inspections within an occupied dwelling for  Property Standards. This temporary halt to inspections will continue until further notice and will be continually reassessed. The City will continue to maintain safety by responding to all emergency or unsafe conditions, and offer all other types of inspections during regular inspection hours, until further notice. 

For general Bylaw or Licensing inquiries, we encourage you to visit our online resources or contact our main line at 613-546-4291 ext. 3135 for Bylaw or 3150 for Licensing inquiries. 


Staff will not be processing in-person payments but residents can still:

  • Pay online through the DASH portal

  • Use the secure drop box for cheque payments at the front door of 1211 John Counter Blvd.

  • Call or email to make credit card payments: 613-546-4291 ext. 3150 or

Noise bylaw

Under the Municipal Emergency Act, 2020, all noise restrictions relating to the delivery of goods under the City’s Noise Bylaw have been temporarily lifted.    

Cataraqui Region Conservation Authority Update - May 26

The following  Cataraqui Conservation trails are now open to the public

  • Cataraqui Trail (Strathcona to Smith Falls) 
  • Parrott’s Bay Conservation Area (Loyalist Township) 
  • Lemoine Point Conservation Area (City of Kingston) 
  • Little Cataraqui Creek Conservation Area (City of Kingston) 
  • Gould Lake Conservation Area (Township of South Frontenac) 
  • Lyn Valley Conservation Area (Township of Elizabethtown-Kitley) 
  • Marble Rock Conservation Area (Town of Gananoque) 
  • Mac Johnson Wildlife Area on recommendations from Leeds, Grenville & Lanark District Health Unit (City of Brockville)
  • Marshlands Conservation Area -- but the boardwalk remains closed as it does not permit physical distancing (City of Kingston)  
  • All Cataraqui Conservation boat ramps and water access points are open. The beach at Gould Lake Conservation Area is closed. 

Closures still in place:

  • The Cataraqui Conservation Administration office (1641 Perth Rd., Kingston) is closed to the public. Staff remain available during regular business hours of 8:30 am to 4:30 pm by telephone or email. 
  • Beaches at Gould Lake and Lyn Valley Conservation Areas are closed by provincial order.
  • The Outdoor Centre at Little Cataraqui Creek Conservation Area and the Nature Centre at the Mac Johnson Wildlife Area in Brockville remain closed to the public. This includes all education and weekend programs. 

As a reminder, all trail users must practice physical distancing and refrain from gathering in groups of five or more at any one time. All conservation area amenities remain closed, including washrooms, picnic benches, boardwalks, pavilions, benches and beaches. 

Childcare Update - April 30

The Province continues to expand its list of essential workers that qualify for emergency child care. The City of Kingston will continue to coordinate emergency child care with the Province including adopting the updated essential workers list.
We ask applicants for patience as an expanded list of essential workers brings a significantly larger amount of child care need. We continue to work with the Province and our service providers to increase our capacity and are rapidly uncovering ways to further meet essential worker’s need for emergency childcare. We will be providing updates to capacity as soon as they become available. 

We ask our applicants to please be aware that there may not be a child care spot immediately available. Please email questions to

All childcare/EarlyON sites are currently closed.

City Hall Update - April 27

Public Access

City Hall is closed to the public until further notice. Public washrooms located on the lower level of City Hall are also closed until further notice.

Payment Centre

The Payment Centre in City Hall is closed until further notice. Learn more about payment options. Staff remain available by phone and email. For tax inquiries, email or call 613-546-0000. For all other service inquiries, call the Contact Centre at 613-546-0000 or submit a request through Contact Us.

Marriage licences

Marriage licenses are not being issued at this time. Consistent with most municipalities, marriage licences have been classified as a non-essential service. The Province has been notified, and the City will not issue marriage licences except in the event of emergency end-of-life situations.

Heritage Resource Centre

The Heritage Resource Centre is closed and will not provide in-person service. Staff can still be contacted by email at or by phone at 613-546-4291 ext. 1389.


Guided and self-guided tours of City Hall have been suspended until further notice. While these tours are suspended, interested residents and visitors are encouraged to explore City Hall virtually.

City Hall Illuminates & shows support Update - May 26

  • Mondays in April & May City Hall and Springer Market Square will be illuminated in blue to show solidarity and thank Kingston's health care workers and all those working in essential services, who are on the frontlines of the COVID-19 pandemic.
  • Illumination starts at sundown (around 7:30 p.m.) until sunrise (around 6:45 a.m.)
  • Show your support: The City is encouraging residents to also show support of our health care workers and those working in essential services by honking your car horns or by standing outside of your homes at 7:30 p.m. and chiming in with your own musical instrument.
  • In your own way, while practicing physical distancing, everyone can show support for our hard-working and dedicated essential service workers and contribute to a community-wide effort.
  • If you are participating in one of these efforts, please share with the City of Kingston and tag us on Twitter @cityofkingston
  • Join us on Facebook

Community gardens Update - April 27

On April 25, the Province amended emergency orders to permit use of community gardens. These gardens are an essential source of fresh food for some individuals and families, including those who face food insecurity. City staff are working with the Kingston Community Gardens Network, Loving Spoonful and KFL&A Public Health to coordinate guidelines and signage for the re-opening of community garden sites in Kingston, including putting in place safety guidelines. Community garden members should contact their coordinator for information specific to their local garden. 

Construction Update - May 15

The provincial government lifted essential-workplace restrictions on municipal construction projects as of May 4.

As a response to COVID-19, work adjustments are being made to allow people to work from home where possible and physical distancing of at least 2 metres is observed in our workplaces and our work sites. As well, a project specific COVID-19 Response and Prevention Plan has been created and is regularly updated. The safety and well-being of our public, City staff and everyone the City works with is our top priority.

Further work adjustments have been made to safeguard the workforce:

  • Increased hand washing and sanitization protocols;
  • Limiting inter personnel interactions on site;
  • Non-essential deliveries are postponed;
  • Meetings are held by teleconference or video conference;
  • Any required on site meetings are held outdoors with personal separation;
  • Modified work schedules to limit unnecessary personnel interactions.

The City will continue to monitor the evolving situation to make further adjustments as required for all the construction projects.

Cool down locations Update - May 29

Cool Down locations are public and private air-conditioned spaces where residents can cool down if they are uncomfortably warm. Locations will be opened and listed when an extreme heat event occurs. 

Due to COVID-19, space at cool down locations will be limited based on physical distancing. Please call ahead to confirm hours of operation. 

Council and committee meetings Update - March 24

Council and Committee meetings will take place virtually.

Meeting agendas and instructions for watching the live-stream or following on Twitter are available on the council meetings page.

Downtown Road & Lane Closures Update - May 27

Residents and businesses can expect to see a series of road and lane closures come into effect during the week of June 22. These closures will create opportunities for new, creative experiences aimed at rejuvenating the downtown over the next several months.

Once implemented, these road and lane closures are expected to be in effect until the fall:

  • Brock Street will be fully closed from Ontario to Wellington. The King St. intersection will remain open for traffic traveling along King.
  • Clarence Street will see some existing on-street parking repurposed to accommodate a lane shift.
  • Market Street will be fully closed.
  • Princess Street will see the closure of all on-street parking spaces and a single travel lane from Ontario to Division. Cross-streets will remain fully open. Some on-street parking areas on these cross-streets will be changed to create short-term parking spaces for curbside pick-up and deliveries.

Road and lane closures
Click the image for a larger view

Dropbike Update - April 7

The 2020 Dropbike season is postponed until further notice. Due to the ongoing public health emergency, the City has instructed Dropbike to delay the launch of the community bike share program. This decision was made in close consultation with KFL&A Public Health.

Emergency Food/Meal Program Update - May 6

Resources currently available in Kingston:

  • Partners in Mission Food Bank: 140 Hickson Ave. | Open Regular Hours 8:30 a.m. -12 p.m.,   1 – 4 p.m. Please call 613-384-4534 for appointment. No walk-in service.

  • Martha’s Table: 629 Princess St. | Providing take-away hot meals 11 a.m. -1 p.m. 7 Days a Week

  • Lionhearts:

    • 263 Weller Ave. | Providing take-home meals every day 5 - 6 p.m.

    • 30 Alma St. | Providing take-home meals every day 6 - 7 p.m.

  • Lunch by George: 129 Wellington St. | Providing hot take-out meals or bagged lunches 11 – 11:30 a.m.

  • KHealth Student Community Support Program: Offering grocery delivery and check-ins.
    Call 613-817-7787 or email to request assistance.

  • Mutual Aid Katarokwi: Offering check-ins, grocery/pharmacy/foodbank box delivery.
    Leave message at 613-665-2959 or email

  • North Frontenac Food Bank: 14152 Road 38, Sharbot Lake. Call 613-532-8855 for appointment.

  • Salvation Army: 342 Patrick St.| Mon - Fri 11 a.m. – 4 p.m. Take-away prepared food baskets provided. 

  • Seniors’ Food Box: Offering food boxes for seniors featuring produce, non-perishables and staples. Call 613-542-2674 Ext. 1411 for more information or to place an order.

  • St. Mary’s Cathedral: 260 Brock St.  Mon -Fri 1 -4 p.m.  Providing take-away light food/snacks 

  • St Vincent de Paul: 85 Stephen St. | Providing bag lunches 10:30 a.m. – 12 p.m. Mon-Fri | Food Pantry available by appointment

  • South Frontenac Community Services/Sydenham Food Bank: Frozen meals available for delivery daily. Hot meals delivered Tuesday and Thursday. Delivery only to South Frontenac/rural Kingston. 613-376-6477

How to help emergency food providers by donating online.

Help the organization of your choice, as noted below – or make a contribution to the United Way of KFL&A’s COVID Response Fund or Community Foundation For Kingston and Area – Smart and Caring Community Fund. They will assist a range of organizations that are providing services to the community during this emergency.

Local emergency food providers:

Emergency Order Non-compliance Update - April 3

Concerns and complaints about non-compliance to Emergency Orders can be reported to KFL&A Public Health.

Non-compliance includes non-essential businesses that are open, self-isolation for returning travellers, under the Quarantine Act and organized public or social gatherings of more than 5 people. 

Engineering Services Update - March 24

The City’s 1211 John Counter Blvd. location is closed to the public until further notice.

Contact the City’s Engineering Services, at or call 613-546-4291 ext. 3130.

Essential Services Update - April 3

The Ontario government closed non-essential workplaces starting March 25, 2020 with an update on April 3, 2020.

This decision was on the advice of Ontario’s Chief Medical Officer of Health and other public health experts. If you have questions about what will be open or impacts to your business or employment, call the Stop the Spread Business Information Line at 1-888-444-3659.

Face Coverings and Face Masks Update - April 17

The best way to stop the spread of COVID-19 is by staying home, practicing physical distancing, and avoiding close contact with others outside of your household. According to KFL&A Public Health, residents may consider using a face covering (non-medical mask such as a cloth mask or bandana) to reduce the risk of transmission of COVID-19. Learn more about face coverings and masks during a pandemic

Facility Closures Update - May 16

Municipal facilities are closed to the public until further notice. This includes:

  • 1211 John Counter Blvd
  • City Hall
  • Grand Theatre box office
  • Kingston Area Recycling Centre (KARC) administrative building. See details about the truck scale, recycling depot and yard waste depot.
  • Kingston Fire & Rescue stations, headquarters and training centre
  • Kingston Transit administrative offices
  • Marinas and the Portsmouth Olympic Harbour boat launch
  • Museums
  • Norman Rogers Airport
  • POA Court at 362 Montreal St
  • Recreation facilities
  • Rideaucrest long-term care home
  • Utilities Kingston’s main office

Garbage & Recycling Update - May 27

Protect your Collector!

Follow these updated guidelines for safe waste disposal during COVID-19 pandemic. Place used tissues and napkins in the garbage. Please use liners for food waste placed in the Green Bin (find details on liners). Bag all waste (do not place it loosely in garbage containers). Put latex gloves and masks in the garbage. If you’re sick: place ANY item that has come into contact with your mouth, nose or eyes into the garbage – even if they are recyclable. If you can: please separate glass from other Blue Box recyclables and set it out in a recycling box or plastic container of a similar size with handles (e.g. laundry basket or pail).

Take a minute to see how to sort your waste to Protect Your Collector.

City returns to one bag limit June 15

  • Effective June 15, the City will reinstate the one untagged bag limit for weekly garbage pick-up. Households that put out more than one bag of garbage after that will need to purchase $2 bag tags for each additional bag. Bag tags can be ordered online. A list of locations where bag tags can be purchased is available here.

Status of other waste services:

Please note that weekly curbside collection is still available and should be used to avoid unnecessary trips to the Kingston Area Recycling Centre.

  • Yard-waste depot changes: Follow the schedule posted on the Yard Waste Depot page. You may ONLY drop off yard waste on your regular curbside collection day. These restrictions will be reduced after July 5.

  • Recycling box replacements are not available. You may use a plastic container with handles of a similar size to put out your recyclables (e.g. laundry basket or pail). Residents who require a Green Bin to help comply with the one-bag limit can call 613-546-4291 ext. 2708 to request one for delivery.

  • The City will not be selling backyard composters this season.

  • The truck scale and the recycling depot remains open Monday to Friday, 8 a.m. to 4 p.m. but will now be closed Saturdays. Only five cars at a time will be allowed in to enable patrons maintain 2 metres of physical distance.

  • Counter services at the Kingston Area Recycling Centre (KARC), 196 Lappan’s Lane, will provided electronically.
  • Open houses and tours of KARC are cancelled.
  • The Giveaway Day scheduled for June 20 is cancelled.
  • OSKAR, the mobile event recycler, is not available. Have an upcoming event that may be affected? Email
  • The opening of the Household Hazardous Waste Depot will be delayed.
  • Need a Medical Exemption from the one-bag limit? Fill in the medical exemption application and email it to The receipt of bag tags may be delayed.
  • Find more info about multi-residential condominium and commercial garbage disposal information and applications. Email applications to

Grand Theatre Update - May 28

The Grand Theatre is currently closed and all shows previously scheduled up to June 9, 2020 have been either postponed or cancelled.  Operations are being reviewed based on directives issued by the government and public health officials and updates will be communicated online through the Grand Theatre website or by e-mail, where possible.

Ticket Holders: For all postponed or cancelled shows, requests for exchanges, credits or refunds can be made by e-mailing the Grand Theatre or by leaving a message at 613-530-2050.  Please provide your name, a call-back number and the name of the show that has been postponed or cancelled.

Renters: Please contact Dianne Zemba, Manager, Grand Theatre, regarding rental inquiries.  It is anticipated the Grand Theatre will remain closed until government and public health officials determine it is safe for people to gather in large numbers.

Health Information Update - April 7

COVID-19 (Novel Coronavirus) is a respiratory virus with symptoms ranging from mild cold-like symptoms to severe illness with fever, cough, difficulty breathing and pneumonia. There are confirmed cases in Canada, including Ontario.

The City is working closely with the lead agency KFL&A Public Health and other community partners to monitor the global situation and respond accordingly. 

Limit the spread by:

  • Washing your hands often. Use soap and water and scrubbing for at least 20 seconds.
  • Coughing and sneeze into the bend of your arm or cover your mouth and nose with a tissue.
  • Not touching your eyes, nose, or mouth.
  • Staying home if you are sick.
  • Avoiding close contact with people who are sick.

Be prepared to stay home if you or someone in your household becomes sick

  • Fill prescriptions.
  • Have a supply of over the counter medication.
  • Slowly add to your supply of non-perishable food items.


Homelessness Services Update - May 26

Home Base Housing's Street Outreach Team regularly checks on known individuals experiencing homelessness. If you are experiencing homelessness, or are concerned about a person in need of help please call 613-561-5839 and the Street Outreach Team will be alerted.

Belle Park Encampment

The City and its community partners (KFL&A, AMHS, Home Base Housing, Kingston Police, City Bylaw, and many others) have been actively working with these individuals and hope that we can work with them to achieve safe and sustainable housing solutions.  

To date, numerous agencies have been involved and the City, Kingston Police, Kingston Fire & Rescue, and KFL&A Public Health have all assessed the concerns here and determined that at this point the situation is stable. 

Currently, the City and its partners are accommodating immediate needs while offering shelter alternatives, transportation and social services support. 

Above all, we cannot force anyone to accept our shelter solutions. We can only offer these options. However, we will always work with the individual to come up with alternative solutions to their individual needs and situation and continue to check-in and re-offer services through Street Outreach and other community partners.

See the May 22 news release on the City's plans to further address the needs of individuals camping at Belle Park.


Housing and Social Services Update - May 8

Housing and Social Services requests that you help limit traffic to the local office by conducting as many interactions as possible online and by telephone.

Access further housing and social services support:

Portable Washrooms

As many businesses and City facilities are closed, the City has placed portable washrooms to help accommodate people who are homeless and remain outside at:

  • Housing & Social Services (362 Montreal St.)
  • Artillery Park Aquatic Centre (382 Bagot St.)
  • Martha’s Table (629 Princess St.)
  • Belle Park (731 Montreal St.)

The hospitals have also placed portable washrooms at

  • Kingston General Hospital (main entrance on Stuart St. and Burr entrance on George St.)
  • Hotel Dieu Hospital (Brock/Bagot Entrance).

Kingston Self-Isolation Centre (KSIC)

Through community-partner collaboration, a Kingston Self-Isolation Centre (KSIC) will be available to receive referrals from the COVID-19 Assessment Centre. This specialized Centre is not a shelter and is not open to the public. The Centre will initially accept referrals from the COVID-19 Assessment Centre for the purpose of providing an appropriate space for individuals experiencing homelessness to reside during their self-isolation or quarantine period.

Ontario Works

Call your case manager if you need assistance and avoid visiting the office. Some useful links:

COVID-19 related unemployment and Employment Insurance (EI)

Dedicated line addressing EI applications/claims due to quarantine, illness/isolation, or work closure due to COVID 19:

Enhanced Health Care Coverage

Ontario is waiving the three-month waiting period for Ontario Health Insurance Plan (OHIP) coverage. Additionally, the province will cover the cost of COVID-19 services for uninsured people who do not meet the criteria for OHIP coverage.

Find out more

Federal emergency benefits 

Emergency benefits are to be made available in April for those who don't qualify for EI.

Emergency Financial Assistance

The City, through provincial approved funding, is providing emergency financial assistance for all individuals that are currently without any income. 

The province has also approved the expansion of discretionary benefits to support vulnerable Ontarians as the COVID-19 public health crisis evolves globally and locally. This is additional support is for Ontario Works and Ontario Disability Support Program (ODSP) recipients who are facing one-time exceptional costs related to COVID-19; and is not intended to offset general costs or income support. 

Please call or email your Ontario Works or ODSP caseworker to request consideration for this discretionary benefit.

Support for Families Fund

Did you know that the support for families fund through the Ontario Government is for everyone?  This benefit is for anyone with children under 12 (under 21 with special needs), so even our staff, doctors, nurses, etc can apply.  

Take a look to see if you or someone you know might qualify.

COVID-19: Temporary pandemic pay

Learn about temporary financial support for eligible frontline and support workers fighting coronavirus (COVID-19).

Kingston Airport (Norman Rogers Airport) Update - May 26

Air Canada is temporarily suspending flight service at Kingston Airport. The runway remains open for medical and emergency flights. The airport terminal is closed. 

Kingston Economic Recovery Team Update - May 20

Mayor Paterson is leading a Kingston Economic Recovery Team, made up of individuals representing a range of local business sectors and stakeholder organizations, to proactively plan and coordinate a local response to the economic impacts of COVID-19. The goal of the working group is to develop strategies and initiatives that guide policy and support local economic recovery. It will focus on both short-term, rapid-response initiatives and long-term planning. Visit the Mayor’s website for more detail on this important initiative.

The first meeting of the Economic Recovery Team was held on Wednesday, May 20 from 9 - 10 a.m. A recording of this virtual meeting can be viewed on Mayor Paterson's YouTube channel.

Kingston Fire and Rescue Update - March 19

Public access to all Kingston Fire & Rescue stations, headquarters, and the training centre has been suspended until further notice. 

Kingston Frontenac Public Library Update - April 23

All branches of KFPL are closed until further notice.

Kingston Region Small Business Network Update - April 20

Smith School of Business at Queen’s University, in partnership with the City of Kingston and Kingston Economic Development, is providing student and faculty resources to help local businesses, not-for-profits, and social enterprises navigate and survive the impact of COVID-19. Organizations can tap into the time, expertise, and skills of students via a matching platform, as well as sign up for free webinars at Smith School of Business website.

Kingston Economic Development in partnership with the City of Kingston, is conducting a series of business performance surveys to ensure we are preparing for today, tomorrow and the future for Kingston's prosperity. Please take a few moments to better understand your business challenges and opportunities, through participation in this short survey.

Resources for small businesses can be found through Kingston Economic Development.

Kingston Transit Update - May 20

Kingston Transit is currently operating on a modified Sunday schedule. Beginning Monday, May 25, service will be adjusted to better support the needs of riders making essential trips. Kingston Transit has also made the following service changes:

  • Limited total bus capacity to 12-15 passengers, depending on the bus model. Every other bus seat will be unavailable until further notice to enable passengers to practice safe physical distancing. Seats located immediately behind bus operators are also unavailable until further notice.

  • Continued operations without required fare payment until further notice. The sale of transit passes continues to be suspended online and at all sales outlets. Residents are reminded that Kingston Transit should be used for essential trips only. Passengers that had an active monthly pass for March or had renewed for subsequent months will have their pass extended by one additional month at no cost once fare payment resumes.  Passengers who receive their transit pass through the Employee Transpass Program should discuss reimbursement directly with their employers.

  • Asked passengers to board and exit buses using the back doors until further notice. Passengers with accessibility needs can continue to use the front doors for boarding and exiting, but are asked to limit their interactions with bus operators.

  • Closed the Kingston Transit administrative office to the public until further notice. Passengers requiring assistance, including the pick-up of lost and found items, should call 613-546-0000.

Long-term care facilities Update - May 5

It has been mandated by the Ministry of Health and Long-Term Care that visiting is restricted to all Long-Term Care Homes. Visiting will only be allowed to those that are palliative or seriously ill. The determinant of illness will be at the discretion of a medical practitioner. People with friends and family in these facilities are being encouraged to reach out by phone or other technologies.

Love Kingston Update - May 11

To support Kingston’s vital local businesses through this difficult time, Kingstonians are being asked to spend their money where they live. provides a framework for a stronger online community, which will be critical for businesses now and into the future. Business owners can visit to sign their business up to be in the directory, and citizens can visit the website to find out where to shop local. 

Marinas and boat launches Update - May 1


The Provincial Government announced on May 14  that marinas that are ready to open may do so as of May 16. While the City has been taking steps to prepare to open both the Confederation Basin Marina and Portsmouth Olympic Harbour marina, these sites were not ready to open on May 16. The City is working to open the marinas as soon as possible, and is targeting late May.

Boat launches

On May 5, the City re-opened the following municipal boat launches:

  • Collins Bay boat launch, 4086 Bath Rd.
  • Grass Creek Park, 2991 Hwy 2.
  • Lake Ontario Park, 920 King St. W.
  • West Street boat launch, 1 Ontario St.
  • Cataraqui St. boat launch (at Emma Martin Park and the Woolen Mill)

The boat launches at Portsmouth Olympic Harbour Marina will remained closed to the public until the marina opens. 

Boaters can contact or for more information about marina operations.

Multi-residential and commercial buildings Update - April 6

KFL&A Public Health encourages physical distancing within buildings and elevators (number of people depending on size) and increased cleaning of high touch surfaces. Information on infection prevention in multi-residential and commercial buildings is available on the KFL&A Public Health website.

Museums Update - May 21

The MacLachlan Woodworking Museum and PumpHouse are currently closed with re-opening dates to be determined.  Check the Museums' websites for the most up-to-date information and resources.

An interactive version of the 2020 exhibition Collecting Histories is available online through Get Involved Kingston.  Workshops scheduled to take place at the MacLachlan Woodworking Museum beginning on May 31 have been suspended and will be offered as circumstances allow.

The Heritage Resource Centre located within City Hall is closed and in-person service is not available. Staff can be contacted by email or by phone at 613-546-4291 ext. 1389.

Parking Update - May 21

Monthly Parking Permits

Current monthly parking permits have been extended through June at no additional cost. Existing permits will be renewed automatically and will be valid through June.

Current parking permit holders will receive an email notice with information about the extension. Online and in-person payment processing for renewals has also been suspended until further notice. Those who have already purchased a monthly parking permit for June will receive a one-month extension.

Hourly Parking

Hourly parking payments are being waived until further notice in an effort to better support the essential travel needs of residents and commuters during the COVID-19 pandemic. 

On-street Permits

Restrictions for on-street time-of-day parking have been lifted until further notice in an effort to better accommodate the parking needs of healthcare workers who are experiencing changes to their daily commute, as well as residents who are working from home.

Hospital Parking

If parking around hospitals, please keep in mind the needs of others and remember:

  • Keep No Stopping and No Parking areas clear.
  • Do not block sidewalks or entrances.
  • Respect spaces designated for accessible parking.

Parks, Outdoor Recreational Amenities & Trails Update - May 18

Effective Tuesday, May 19, the City of Kingston will reopen the following outdoor public recreation amenities for casual, informal use. Use of these amenities is subject to the recommendations provided further below, and group bookings of these amenities cannot be made at this time: 

  • Off-leash dog parks
  • Sports fields
  • CaraCo Home Field track
  • Sports courts. Courts will be unlocked, and nets will be installed this week.
  • Skate parks will reopen once safety fencing is removed, a process that will begin this week. 

The following recreation amenities remain closed as per the provincial government’s first stage of re-opening:

  • Public washrooms
  • Playground equipment
  • Splash pads
  • Beaches
  • Water fountains
  • Park benches
  • Picnic tables
  • Picnic shelters
  • Outdoor BBQs

The following recreation amenities remain open:

  • Parks and trails, including the K&P Trail and Waterfront Trail
  • Municipal boat launches (expect for the launches located at Portsmouth Olympic Harbour)

COVID-19 safety recommendations for using public recreation amenities 

Signage will be installed at the City’s recreation amenities in the coming days to remind residents of these safety recommendations:

  • Users must practice physical distancing (stay at least 2 metres apart). 
  • Users can wear a mask or face covering if physical distancing is a challenge.  
  • Team play or doubles matches at sports fields and sports courts are not permitted unless participants are from the same household. 
  • Users should bring their own hand sanitizer and water to wash their hands before and after visiting the park.
  • Keep Kingston clean by taking litter or pet waste home with you.

Pet Licensing and Off-leash Dog Parks Update - May 26

Off-leash dog parks are now open. 

Dog owners and handlers are subject to Ontario Dog Owner's Liability Act and the City of Kingston Animal Control Bylaw.

Pet licensing is administered by DocuPet. Renewals are sent annually to pet owners and some owners may receive their notice during this time. All pet licenses can be renewed online. 

Physical (social) distancing  Update - April 20

Learn more about physical/social distancing and how to put it into practice.

Practicing self-isolating or physical/social distancing? Consider printing and placing this front door signage at your entryway, so people are aware of your decision. If needed, include instructions on where to place deliveries. 

Planning Services Update - March 27

Legislated notices

Statutory notices for development applications and Committee of Adjustment applications, as required by the Planning Act, will be provided in the Kingston Whig-Standard until further notice. Additional courtesy notices on its website and through a dedicated page on Get Involved Kingston.

The City’s 1211 John Counter Blvd. location is closed to the public until further notice. Here’s how to access the City Planning Services offered there.

Planning and Building Application Related Inquiries

  • For general inquiries (e.g. determining property zoning, building permit application requirements or fee information), visit our online resources or contact our main line at 613-546-4291 ext. 3180 for Planning.

  • If you have questions regarding a current project we encourage you to contact the Planner assigned to the file through email to address concerns.

Pre-application service - Effective June 1, 2020, Planning Services will reinstate pre-application services as part of its development review process. Meetings will be conducted remotely. More information can be found here

Heritage Resource Centre - The Heritage Resource Centre is closed and will not be providing in-person service. Staff can still be contacted by email at or by phone at 613-546-4291 ext. 1389.

Planning Committee and Committee of Adjustment – The City is now holding Planning Committee and Committee of Adjustment meetings in an online format. Residents can live-stream committee meetings on the Kingston City Council YouTube page. Residents interested in participating in a meeting can learn more on the Planning Committee of Committee of Adjustment webpages. Meetings will still be occurring at their regularly scheduled times.  


Staff will not be processing in-person payments but residents can still:

  • Pay online through the DASH portal

  • Use the secure drop box for check payments at the front door of 1211 John Counter Blvd.

  • Call or email to make credit card payments: 613-546-4291 ext. 3180 or


Price Gouging Update - April 3

If you’re aware of anyone charging higher-than-usual prices for in-demand products, report it online or call Consumer Protection Ontario at 1-800-889-9768 between 8:30 a.m. and 5:00 p.m., Monday to Friday.

Provincial Offences Court Update - May 11

All Provincial Offences Act (POA) matters scheduled through July 3 will be rescheduled to a later date. If you have a matter scheduled during this time, you do not need to attend court. There is now no public access to the POA Court at 362 Montreal St.  Fines can be paid online or by calling 613-547-8557.

Property Taxes Update - May 28

The City is offering further financial relief measures to help alleviate the financial hardships many property owners may be experiencing.

  • The City will waive the June 1 monthly penalty and interest on all 2020 interim tax installment arrears. This will be done automatically. There is no need for taxpayers to apply for this relief. 
  • The final tax bill, usually due at the end of June, has also been deferred.

The City continues to review options for tax relief to further assist Kingston property owners who have been adversely affected by the pandemic. Staff will be seeking input from the Kingston Economic Recovery Team prior to finalizing any additional tax relief strategies.

Recreation Facilities & Programs Update - April 26

Community Gardens

On Saturday, April 25, the Government of Ontario announced that community gardens will be reopened across the province as a measure to address food insecurity.

The City of is working in partnership with Loving Spoonful and KFL&A Public Health to establish measures for the safe operation of community gardens. 

No date is currently set for the opening of community gardens in Kingston.

Seasonal Services Update - April 20

Following regulations set by the Provincial government, lawn care services and pool maintenance services are considered essential so long as the work being performed is necessary to manage and maintain the safety of properties. This includes services such as grass cutting, landscaping, and pool maintenance, unless provided for solely cosmetic purposes. Weed treatments, for example, are considered cosmetic services and are not essential at this time. 

The services outlined above are permitted if in conjunction with other relevant sections of the Provincial government’s essential workplaces list. Examples would include conformance to Sections 27, 28, 29, 30, 31, 33, 34, or 36. Review the list online for additional information.

Grass Cutting

Tick season has arrived and Public Health has identified the KFL&A area as high-risk for Lyme disease. In order to reduce potential tick exposure and prevent tick bites, grass should be maintained and mowed. More information about ticks and Lyme disease can be found on KFL&A Public Health’s website.

Pool Maintenance

Standing water in pools or on pool covers attracts mosquitoes and presents health and safety concerns. Health Canada recommends draining standing water two times a week to limit mosquitoes and reduce potential breeding. More information about mosquitoes and the West Nile Virus can be found on KFL&A Public Health’s website.

Special events and tourism Update - May 26

Special events suspended to July 1


The City is cancelling in-person special events planned through July 1, 2020 due to the COVID-19 pandemic, including First Capital Day at City Park on June 15 and Canada Day at Grass Creek Park and downtown fireworks on July 1. Staff are exploring virtual Canada Day possibilities with community partners and reviewing best practices from other municipalities.


State of Emergency Update - March 26

On March 26, 2020 at 1 p.m., Mayor Bryan Paterson declared a State of Emergency for Kingston to help contain the spread of COVID-19. This decision aligns with steps the Province of Ontario has taken in response to the pandemic. Watch Mayor Paterson explain what the State of Emergency means for Kingston.

Tenants and Landlords Update - April 27

The City recognizes that the first of the month has heightened the anxiety and financial stress many residents are feeling, as a result of COVID-19. To help ease this stress, the City has developed online resources that will help tenants paying or landlords collecting rent to find answers to their most pressing questions, quickly. 

Rent Obligations During COVID-19

Download this resource from Housing and Social Services and Kingston Community Legal Clinic that provides information, advice and resources for tenants.

Together, at Home Update - May 1

Stay healthy at home with free fitness ideas for all ages and abilities! City of Kingston Recreation and Leisure Services team member Shane Stillwell provides ideas for rhythmic cardio in your home. Subscribe to our YouTube Channel for new Healthy at Home ideas every Friday.

Utilities Kingston Update - May 26

Assistance for Customers:

During the COVID-19 pandemic, Utilities Kingston is helping its customers with their water and sewer bills. These include extending the Conservation Rate for water bills, and extending payment arrangements for customers who are experiencing hardship.

We are also assisting our customers by:

  • Temporarily suspending disconnecting customers for non-payment.

  • Offering flexible payment terms and arrears payment agreements for water, sewer, gas and electricity bills, in order to provide customers with more time to pay outstanding balances on their account, if needed. 

  • Supporting Ontario’s decision regarding off-peak time-of-use prices for electricity customers.

If you are concerned about paying your bill, please call us to extend payment arrangements for your water and sewer bill. Call our credit department at 613-546-1181, ext. 2278, Monday to Friday from 8 a.m. to 4:30 p.m. 

How to access Utilities Kingston services:

Access to Utilities Kingston’s main office at 85 Lappan’s Lane is now restricted. Utilities Kingston customers should follow the instructions below to:

  • Open or close a utility account: use our online form, or call customer service, Monday to Friday, 8 a.m. to 5 p.m., at 613-546-0000.

  • Make a bill payment: There are many ways to pay your Utilities Kingston bill. Register to receive and pay your bill online, sign up for a pre-authorized debit plan, or pay through your bank, credit card, by mail or drop box. 

  • Receive and pay your bills online: sign up for MyUtilities and eBilling today at You'll need your account number and the amount of the most recent payment you made to us.

  • Change of name on the utility bill: Take a photo or scan of the required documentation and email it to

  • Sign up for pre-authorized payment: Send this completed Pre-Authorized Debit Plan Agreement with a void cheque, copy of void cheque or a pre-authorized debit form from your bank:

    • By mail: Utilities Kingston, Attention: Customer Service Department, PO Box 790, Kingston, Ontario K7L 4X7

    • By fax: 613-546-7816

    • By email:

  • Make a payment arrangement: Contact our credit department by email or phone at 613-546-1181, ext. 2278, Monday to Friday from 8 a.m. to 4:30 p.m. 

  • Apply to the Preventative Plumbing Program: Applications can be submitted online, but action will not be taken at this time as this program has been temporarily suspended.

  • Pay for water/septage hauling: Over the phone using a credit card, by calling 613-546-1181, extension 2337, Monday to Friday, from 8 a.m. to 4:30 p.m.

  • Purchase a backflow device test tag: Over the phone using a credit card, by calling 613-546-1181, extension 2337, Monday to Friday, from 8 a.m. to 4:30 p.m..

  • Request new service connections, water heater rentals, service area inquiries, etc.: Contact a services advisor by calling 613-546-1181, extension 2285, Monday to Friday, from 7:30 a.m. to 4 p.m.

  • Our apologies for the inconvenience as we work to help contain the spread of COVID-19. For all other inquiries, please contact 613-546-0000, Monday to Friday from 8 a.m. to 5 p.m.

Suspended programs:

  • All public tours of our facilities.

  • Preventative Plumbing Program. If your existing application will be placed on hold, our program manager will contact you by email.

  • Proactive water, gas and electricity meter replacement programs. Urgent meter issues will be addressed and can be reported 24/7 to 613-546-1181.

  • Any other non-critical programs that require a visit from our employees to a home or business.

Let’s work together! Utilities Kingston is appealing to residents to:

Vulnerable Residents Update - April 5

The City of Kingston and its community partners have taken a number of recent steps to help protect the health and well-being of its most vulnerable residents during the COVID-19 pandemic.

On April 3, Home Base Housing opened a shelter at 670 Maclean Court in Kingston’s east end to better ensure its clients can maintain physical distancing.

This temporary shelter is staffed 24/7. Clients are screened for symptoms of COVID-19 prior to entry and are referred to the KFL&A Assessment Centre as needed. Protocol is in place to limit clients’ trips out of the shelter to essential trips only.

Wolfe Islander III Ferry (Kingston to Wolfe Island) Update - May 26

Interim Order to reduce the risk of spreading COVID-19. Wolfe Islander III ferry is available for essential travel only. Terminal will be closed. Passengers must remain in their vehicles. Washrooms closed, one cabin marked for physical distancing and only 18 walk-ons (cyclists & motorcyclists included) per trip. All passengers must complete a self-assessment prior to boarding. Passengers showing any symptoms of COVID-19 will be denied boarding and directed to report to the appropriate medical facility to seek further guidance. Please read the self-assessment questions prior to boarding.  For the latest updates on the Wolfe Island Ferry, operated by the Ontario Ministry of Transportation, please see its Twitter feed.

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Latest City News

May 19 , 2020 - The City of Kingston in partnership with Kingston Economic Development Corporation (Kingston EcDev) and KPMG LLP will host a free online webinar aimed at helping small and medium-sized businesses navigate government programs related to COVID-19. The webinar will cover the...
May 18, 2020 - Effective Tuesday, May 19, the City of Kingston will reopen the following outdoor public recreation amenities for casual, informal use. Use of these amenities is subject to the recommendations provided further below, and group bookings of these amenities cannot be made at this...
May 16, 2020 - The City of Kingston is thoroughly reviewing this week’s good news from the province about reopening plans. While there is a lot of anticipation about the planned re-opening, staff are following a cautious approach to ensure the community’s hard work and commitment continues to...
May 15, 2020 - Utilities Kingston and the City of Kingston are providing safety information for owners of properties that have been unoccupied, or at reduced building occupancy, due to the COVID-19 pandemic. “This information is being offered in response to indications from the Province that...
May 15, 2020 - The City of Kingston is joining municipalities across Ontario in celebrating Victoria Day with augmented reality (AR) fireworks at 8 p.m. on Monday, May 18. The free virtual event was initiated by snapd, a community-based events promotion company, with the goal of setting the...

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