Extreme weather events are often the source of unplanned power outages and/or basement flooding.  Please read the tips below to know how to safely respond to these emergencies.

Power Outages

Utilities Kingston, Hydro One and Fortis provide power to households in the Kingston area. In the event of a wide-spread power outage you may refer to your power provider for updates:

  • If you are a Utilities Kingston customer experiencing a power outage you can call 613-546-1181 to hear the list of known outages, add your outage if it is not listed and report downed power lines. Other ways of keeping up-to-date include:
  • If you are a Hydro One customer – as are most residents in the west and east ends of Kingston – you may call Hydro One's Storm Centre at 1-800-434-1235 for information.
    • View the storm centre map or download Hydro One's free mobile application to view the status of any planned or emergency power outage and estimated service restoration time.
  • If you are a Fortis customer, you may call the 24-hour emergency line at 613-382-2118 for information.

Precautionary Power-related Tips:

  1. If you see a downed power line or tree branch that has fallen on a power line, always assume it's energized and dangerous. Stay away and call 613-546-1181 (Utilities Kingston) or 1-800-434-123 (Hydro One) 24 hours a day, every day.
  2. Turn off all appliances that will turn on automatically when power is restored.
  3. Keep a phone that does not require electricity. Cordless phones require electricity and may not work in a power outage.
  4. Keep refrigerator and freezer doors closed to prevent food spoilage (see KFL&A's Food Safety Tips).
  5. Use caution when using open flames. Do not use a barbeque, camp stove or generator indoors. They can generate dangerous levels of carbon monoxide.
  6. Avoid elevators until the power has been stabilized.
  7. Power outages mean that a number of traffic signals may not be working and travellers are reminded to treat the affected intersections as though they are four-way stops and yield to traffic on the right. 
  8. In the winter, during a prolonged power outage, prevent your pipes from freezing or bursting by draining them and shutting off the main water supply.

Basement Flooding

A flooded basement may pose a risk of electrical shock or gas leak. When in doubt, do not enter your home's flooded area. If you are certain you can safely do so, turn off your home's power. 

Leave your home immediately if you smell gas and:

  • If you are a Utilities Kingston customer, call 613-546-1181.
  • If you are a Union Gas customer, call its natural gas emergencies line at 1-877-969-0999.

Concerned Utilities Kingston customers may also visit  the Flooded page.

Help prevent possible floods by:

  • Ensuring your sump pump or sewer backflow valve are in good working order
  • Reducing your water use during heavy rainfall
  • Visit Utilities Kingston's Flood Facts page to review a full list of flood facts.

Gas Leak

  • Evacuate area immediately and call 9-1-1.
  • Do not smoke or light matches or lighters.
  • If the odour is very strong, do not use your phone or operate any light switches or electrical devices.  Any spark could cause a fire.

Visit Utilities Kingston for more information on this type of emergency.

Water and Sewer Related Issues

If you see water coming up from the ground, experience low water pressure or have no water, call Utilities Kingston 613-546-1181.  This may indicate a water main break.

  • If there is a concern about drinking water quality, authorities will explain which actions to take, such a boiling water or treating the water.
  • If there is a drought, authorities will advise you to conserve water.  During prolonged heat waves in the summer, mandatory water restrictions will be imposed.

Visit the Utilities Kingston's website for more information on water and sewer related emergencies.