How satisfied are you?
Tell us how you feel about the City's waste services and diversion programs. Take the customer satisfaction survey before Nov. 23.
The City collects leaves in November. Find your collection week and learn how to put them out. Make sure your leaves are set out by the MONDAY of your collection week.


The City aims to divert 65 per cent of residential waste from landfill by 2025 by:

  • offering residents waste reduction tips,
  • convenient recycling and reuse programs (like Giveaway Days) and
  • other sustainable alternatives that keep items out of landfill.

Missed collection or other collection issue?

Was your waste missed? First look for a notice tag or sticker from solid waste staff. Still not sure why it was left behind? Call 613-546-0000 or email

Customer service excellence

The City strives to provide high-performance, innovative and responsive waste management services to meet your needs. Over a three week span in November 2017, the City asked residents to complete a survey on their satisfaction with waste programs. More than 1,300 residents completed the survey.

The information gathered from the survey, along with various audits conducted throughout the year, help decide which initiatives solid waste will undertake. See the results of the 2017 Waste Customer Satisfaction Survey.

Help make sure your household waste is collected as expected:

Not satisfied with the services you have received? Please contact us.

Managing solid waste services and facilities

The City's solid waste division manages the services and facilities outlined on these pages as indicated and as regulated by Garbage Bylaw, 2014-5. Solid waste division operates out of the administration building at the Kingston Area Recycling Centre at 196 Lappan's Lane.