Canadian winters create potholes. When temperatures rise, water from thawed snow seeps into small cracks on roads and then expands when it freezes again causing cracks to grow. The more often we experience this freeze/thaw cycle, the more potholes form.
Potholes can also form as the road surface warms in the spring and the frost is driven deeper in the ground. The road base does not thaw evenly which can result in soft or saturated spots under the asphalt surface, and more potholes.
When not addressing winter plowing and salting/sanding needs, the City's Public Works staff use ‘cold patch' to try to maintain potholes until more permanent repairs can be carried out.
Report a Pothole
Please call 613-546-0000 or Contact Us to report the location of a pothole on city streets. To report a pothole on the 401 please call the Ministry of Transportation at 613-544-2220.
This provides Public Works staff the opportunity to investigate areas of most concern and to assign limited resources efficiently.
The City receives a number of pothole claims every spring.
The City's obligation to fix a pothole is triggered only after the municipality becomes aware of the problem.
When the City receives a pothole claim, it will determine whether the service level standards were met.