Accessible Transit Services

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Kingston Transit is committed to providing accessible service for customers with disabilities, including customers using mobility aid and assistive devices - wheelchairs, scooters, canes, walkers or crutches, and seniors. We want to make your travel experience easy and convenient and through the provision of accessible equipment and policies we are making our service safer for passengers to use our service.

Please read our Accessible Transit Services Handbook to find out more information on:

  • Ways on how to obtain information
  • Buses, features and equipment
  • Stops and shelters
  • Routes and schedules
  • Services and policies
  • Safety and emergency preparedness and response
  • Accessible features of bus fleet

Courtesy seating

Kingston Transit's Courtesy Seating Policy is intended to make the City's buses safe and accessible to all passengers.

The courtesy seating areas are located in designated areas clearly marked with Courtesy Seating signage. The courtesy seating area is intended for:

  • Passengers with mobility limitations (especially those using wheelchairs, scooters or walkers) and
  • Passengers with disabilities and seniors. 

For passengers using wheelchairs

Wheelchair users have priority. Our buses include a designated area to safely accommodate riders using wheelchairs, scooters, walkers and/or other assistive devices. Passengers using these mobility aids have priority use of this designated area and all other passengers must vacate this area if these patrons require it.

If this area is available, passengers with other needs, such as caregivers travelling with a collapsible stroller, pregnant women and passengers travelling with a collapsible bundle buggy, may use this space provided they vacate the space for those passengers identified above.

Five Kingston Transit buses are each equipped with two forward-facing Q'Pod wheelchair securement stations. This is a three-point securement system with a stabilizer bar offering a fourth point of contact. It also has shoulder and lap belts. These stations can accommodate a mobility device up to 32 inches (81 cm) wide. 

For the safety of our passengers – and in accordance with the Highway Traffic Act and Kingston Transit policy – all wheelchairs and scooters must be secured by the bus operator using the securement system and the operator must be able to hook the system to a solid section of the frame of the mobility aid.

Q'pod securement station

CNIB hailing kits

Riders with visual impairments can catch their bus safely using a Bus Hailing Kit, available from the CNIB. It provides a plastic, night reflective card that can be waved at an approaching bus to let the driver know which route the rider wants to board.  It also includes a "reminder" card that can be given to the operator to ensure the rider is informed when his or her stop is approaching.

Kingston Access Services

Kingston Access Services offers transportation to eligible people with physical mobility challenges who register in advance for the service. Kingston Access Services is a charitable non-profit organization.


Related Documents - Transit Easier Access

Links - RES - Transit - About - Accessibility