Access without Fear

The purpose of this policy is to ensure that all residents have access to municipal services regardless of immigration status. 

This policy applies to all employees and volunteers.

It is the policy of the city to ensure that:

3.1 All residents will have meaningful access to city services without fear and are treated with dignity and respect;

3.2 Enquiries about a person's immigration status will only be made when legally required to do so to access specific services provided by the City;

3.3 No reporting of a resident's immigration status will be made to the Canada Border Services or Police; and

3.4 Any records of a resident’s immigration status will only be kept in an anonymous and confidential format; and only in circumstances where record keeping is required by law for specific programs.

4.1 CMT members are collectively and individually responsible for directing compliance with this policy;

4.2 Supervisors/Managers/Directors are responsible for ensuring staff are aware and compliant with this policy and that no other policies or procedures are developed that contravene this policy; and

4.3 Employees are responsible for providing services to all residents in a respectful and meaningful manner and not enquiring about immigration status directly or indirectly unless legally required to do so as an eligibility requirement for access to specific services.