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Contact Us

To contact the City of Kingston, submit a service request through our MyKingston portal. You can request information, report an issue or share feedback.

City staff aim to respond within two business days.

You can also contact us: 

  • By emailing 
  • By phoning 613-546-0000 from Monday to Friday 8 a.m. to 5 p.m.
  • In person at 216 Ontario Street on the main floor of City Hall, from Monday to Friday 8:30 a.m. to 4:30 p.m. 
  • By mailing:
    City Hall
    216 Ontario Street
    Kingston, ON K7L 2Z3

Please note City offices are closed on statutory holidays.

The following in-person services are offered at City Hall:

  • Pay your parking tickets
  • Renew your City of Kingston parking permit
  • Get a marriage license
  • Get garbage bag tags
  • Get Transit cards
  • Get Blue and Grey Box recycling bins
  • Pay your Utilities Kingston bill
  • Pay your property tax bill

Media inquiries

Members of the media can reach City media relations by emailing


MyKingston is our customer experience portal that provides you access to city services and programs.  

By having a MyKingston account, you will be able to: 

    • Submit service requests, questions or comments online
    • Keep track of your service request’s status and receive responses
    • Learn more about City services and programs

Non-municipal services: 211 Ontario

Call 211 for community, social, government and health service information. It is free, confidential and available 24/7 in 150 languages. The City is a partner in the 211 initiative. 

Visit 211 Ontario for an online directory of services and information.

Inappropriate communication

We approach all interactions with respect and professionalism and ask that community members do the same. Unprofessional behaviours are incompatible with the City’s Respect in the Workplace standards and Vexatious Conduct Policy. This may include behaviours that are abusive, threatening, discriminatory, commercial endorsements, sexually explicit, encourage illegal activity, compromise public safety, express political views or violate City bylaws, policies or procedures.

Thank you for helping us ensure an inclusive and respectful environment for everyone.

Contact Us

City of Kingston
City Hall
216 Ontario Street
Kingston, ON K7L 2Z3
Phone: 613-546-0000
Fax: 613-546-7816

The City of Kingston acknowledges that we are on the traditional homeland of the Anishinaabe, Haudenosaunee and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land.

Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.

Learn more about the City's reconciliation initiatives.

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