Contact Us

To contact the City of Kingston, submit a service request through our MyKingston portal. You can request information, report an issue or share feedback.

City staff aim to respond within two business days.

Submit a service request

You can also contact us:

By emailing contactus@cityofkingston.ca
By phoning 613-546-0000 from Monday to Friday 8 a.m. to 5 p.m.
In person at 216 Ontario Street on the main floor of City Hall, from Monday to Friday 8:30 a.m. to 4:30 p.m.
By mailing:
City Hall
216 Ontario Street
Kingston, ON K7L 2Z3
Canada

Please note City offices are closed on statutory holidays.

In-Person services

The following in-person services are offered at City Hall:

Pay your parking tickets
Renew your City of Kingston parking permit
Get a marriage license
Get garbage bag tags
Get Transit cards
Get Blue and Grey Box recycling bins
Pay your Utilities Kingston bill
Pay your property tax bill

A person using a laptop showing digital forms

Claims

Learn the process and how to file a claim.

Media inquiries

Members of the media can reach City media relations by emailing communications@cityofkingston.ca.

City portals

We offer various portals to apply for different programs and services. Each portal is independent, so you will need to create a separate account and password for each one.

MyKingston

Submit service requests, questions or comments online
Apply for programs, permits and services
Access your property tax account information
Report an issue
Keep track of your service request’s status and receive responses.

Recreation portal

Register to:
- Recreation programs
- Heritage services
- Events
- Community rink volunteer
- Leadership and certifications
Booking facilities
Buy trees from our tree planting program

DASH

DASH (Development and Services Hub) is our online portal for submitting, reviewing and manage development applications. Learn more on how to use DASH.

Build and save your project team list
Upload all your application documents, including technical studies
Utilize interactive mapping to verify property details
Make online payments for any required fees to ensure efficient processing

Non-municipal services: 211 Ontario

Call 211 for community, social, government and health service information. It is free, confidential and available 24/7 in 150 languages. The City is a partner in the 211 initiative.

Visit 211 Ontario for an online directory of services and information.

Stay connected on social media

Inappropriate communication

We approach all interactions with respect and professionalism and ask that community members do the same. Unprofessional behaviours are incompatible with the City’s Respect in the Workplace standards and Vexatious Conduct Policy. This may include behaviours that are abusive, threatening, discriminatory, commercial endorsements, sexually explicit, encourage illegal activity, compromise public safety, express political views or violate City bylaws, policies or procedures.

Thank you for helping us ensure an inclusive and respectful environment for everyone.

City of Kingston
City Hall
216 Ontario Street
Kingston, ON K7L 2Z3
Canada
contactus@cityofkingston.ca
Phone: 613-546-0000
Fax: 613-546-7816

The City of Kingston acknowledges that we are on the traditional homeland of the Anishinaabe, Haudenosaunee and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land.

Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.

Learn more about the City's reconciliation initiatives .