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Accessibility

We value our community and want to create opportunities for everyone to enjoy. We are working to remove barriers from our services for people with disabilities. Additionally, we are raising public awareness. Educating the public and private sectors about the Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Building code, and the Ontario Human Rights Code.

Accessible information

Alternate formats and communication support are available upon request. Call us at 613-546-0000 or submit a request online. We will work with you to understand your needs.

Accessibility concern? Submit a barrier report

Let us know if you have experienced one of these five barriers when accessing a municipal facility, program, or service: 

  • City owned buildings or facilities that are not accessible to users of mobility aids
  • Outdoor barriers like blocked or damaged sidewalks, overgrown shrubs, poor snow or ice removal, malfunctioning signals or pedestrian crossover, etc.
  • Indoor barriers like tripping hazards, low lighting, out of service washrooms, and rooms or areas inaccessible to users of mobility aids, etc. 
  • Communication barriers with our information, programs, or customer service
  • Other barriers not listed.

Accessible transportation

All Kingston Transit buses are accessible! They offer buses with low-floor kneeling capability and ramp access, as well as courtesy seating areas for passengers with mobility limitations and passengers with disabilities and seniors. For more details check out our Accessible Transit Service Handbook.

The Kingston Access Bus offers specialized, non-emergency medical and community transportation for registered users that meet the necessary qualifications. 

On-demand accessible taxis are available through the following providers: 

Accessible parking 

Accessibility plan

The 2023-2025 Multi-Year Accessibility Plan includes goals and strategies that will help make the City of Kingston more accessible to all residents and visitors. It also tracks our progress towards improving accessibility above and beyond the standards under the Accessibility for Ontarians with Disabilities Act (AODA). 

An annual status report and any updates to the plan are done with the help of our Municipal Accessibility Advisory Committee.

Contact Us

City of Kingston
City Hall
216 Ontario Street
Kingston, ON K7L 2Z3
Canada
contactus@cityofkingston.ca
Phone: 613-546-0000
Fax: 613-546-7816

The City of Kingston acknowledges that we are on the traditional homeland of the Anishinaabe, Haudenosaunee and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land.

Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.

Learn more about the City's reconciliation initiatives.

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