- Easter Seals Ontario helps children, youth, and young adults with physical disabilities carve their own path in the world, with assurance and autonomy.
- Kids Inclusive provides rehabilitation and support services for children and youth with physical, neurological and/or developmental challenges.
Accessibility Supports
We value our community and want to create opportunities for everyone to enjoy. We are working to remove barriers from our services for people with disabilities. Additionally, we are raising public awareness, educating the public and private sectors about the Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Building Code, and the Ontario Human Rights Code.
Accessible information
Alternate formats and communication support are available upon request. Call us at 613-546-0000 or submit a request online. We will work with you to understand your needs.
Accessibility concern? Submit a barrier report
Let us know if you have experienced one of these five barriers when accessing a municipal facility, program, or service:
- City owned buildings or facilities that are not accessible to users of mobility aids
- Outdoor barriers like blocked or damaged sidewalks, overgrown shrubs, poor snow or ice removal, malfunctioning signals or pedestrian crossover, etc.
- Indoor barriers like tripping hazards, low lighting, out of service washrooms, and rooms or areas inaccessible to users of mobility aids, etc.
- Communication barriers with our information, programs, or customer service
- Other barriers not listed.
Accessible transportation
All Kingston Transit buses are accessible! They offer buses with low-floor kneeling capability and ramp access, as well as courtesy seating areas for passengers with mobility limitations and passengers with disabilities and seniors. For more details, check out our Accessible Transit Service Handbook.
Kingston Access Bus
The Kingston Access Bus provides specialized, non-emergency medical and community transportation to registered users who meet the required qualifications.
Accessible taxis
On-demand accessible taxis are available for all residents through the following providers:
- Modern City Taxi at 613-542-3333
- Amey's Taxi at 613-546-1111, please let the operator know that the booking is for the Accessible Taxi Program, account number 949
These local companies provide accessible taxi service at the regular rate and, starting January 1, 2026, will also offer subsidized rides through the Accessible Taxi Program (ATP).
You need to give your Kingston Access PIN at the time of booking. We recommend checking with the dispatcher to see if the fare is available, whether it is subsidized or the regular rate.
Accessible Taxi Program
The ATP adds to Kingston Access Bus service by providing more flexibility for trips that can't always be planned in advance. For these less frequent trips, eligible riders get a subsidized fare equal to Kingston Transit's adult single fare, if available.
There is a daily limit on subsidized taxi trips for each rider and for each taxi company to help keep the program sustainable. It's best to book ahead when you can. You can still book extra trips at the regular fare.
The ATP only covers trips within the City of Kingston and specific areas of Loyalist Township. Trips outside these areas will cost the regular fare.
For Kingston residents, the program operates Monday to Saturday from 6 a.m. until midnight, and on Sunday from 8 a.m. to 9 p.m.
ATP eligibility
Kingston Access Bus manages program eligibility. You can register on their website or by calling 613-542- 2512. To qualify, you need to complete an application and provide an assessment from a healthcare professional.
Eligibility cards provided by the Kingston Area Taxi and Licensing Commission, even if expired or temporary, are valid until January 5, 2026. After that date, eligible passengers will need to show their Kingston Access Bus client ID number.
Accessible parking
Accessibility plan
The 2023-2025 Multi-Year Accessibility Plan includes goals and strategies to make the City of Kingston more accessible to all residents and visitors. It also tracks our progress towards improving accessibility beyond the standards set by the Accessibility for Ontarians with Disabilities Act (AODA).
Council has approved the 2026 - 2028 Multi-Year Accessibility Plan. This plan outlines the goals and strategies the City will undertake over the next three years to reduce barriers to accessibility.
An annual status report and any updates to the plan are prepared with the help of our Municipal Accessibility Advisory Committee.
The 2025 Accessibility Compliance Report is now available for download. This report, submitted every two years to the provincial government, showcases the City's commitment to the Accessibility for Ontarians with Disabilities Act and its regulations.
Facility Accessibility Design Standards
The Facility Accessibility Design Standards provides guidelines for incorporating accessibility in City of Kingston facilities and ensures that the requirements of the Ontario Building Code and Accessibility for Ontarians with Disabilities Act are met. Learn more about how these standards apply to new and renovated City facilities and help us build a more inclusive community.
Community resources
We are committed to ensuring that all residents can fully participate in our community. To assist you, we've assembled a centralized directory of accessible services and programs to support your daily life. Whether you are looking for specialized transportation, inclusive recreation programs, or mental health support, the following resources are available to help you navigate our city with ease and dignity.
- The Alzheimer Society of Kingston, Frontenac, Lennox & Addington is committed to helping people with Alzheimer's disease and other dementias by providing care, support, information and education.
- Autism Ontario East Region represent people on the autism spectrum and their families across Ontario.
- Bloom Skills Centre provides life skills, employment training, and social programs for individuals with intellectual and developmental exceptionalities.
- The Canadian Diabetes Association advocates for and supports Canadians living with diabetes with helpful resources, education and research.
- Canadian Hearing Services provides programs, services, education, and products that enable the Deaf and hard-of-hearing community to overcome barriers to participation.
- The Canadian National Institute for the Blind delivers innovative programs and powerful advocacy to empower people impacted by blindness.
- Community Living Kingston & District provides services to help individuals develop the capacity to live, learn, work, and participate in all aspects of community life.
- Extend-A-Family Kingston provides a range of supports and services to individuals with a disability and their families.
- Girls Inc. Bold Futures for Women helps women+ living with disabilities increase economic participation and financial independence.
- Independent Living Centre Kingston is a resource centre that provides information, support, and skills-building programs that address disability issues in the community.
- KEYS understands that disability is complex and personal - it affects everyone differently. By learning about you, they can help you find the right employer and the right job.
- The March of Dimes serves, connects, and empowers people with disabilities to participate fully in life - on their own terms.
- Multiple Sclerosis Canada works with researchers, donors, partners, volunteers, and people living with MS to bring about positive change.
- Ongwanada supports people with developmental disabilities, with a special focus on those with complex needs and their families, so that they can lead full lives.
- Providence Care’s Community Support Services help seniors and people living with disabilities or chronic illness live safely and independently in their own homes for as long as possible.
- Addictions and Mental Health Services KFLA provides responsive, high-quality, community-based addiction and mental health services.
- Maltby Centre provides mental health services and is the leading agency for autism services in Kingston, Frontenac, Lennox & Addington.
- Providence Care Community Mental Health serves people experiencing moderate-to-severe, persistent mental illness in urban and rural communities.
- Providence Care Recovery College provides free education and opportunities to support mental health, wellness, and recovery.
- Able Sail Kingston operates an adapted sailing program for people with disabilities at the Kingston Yacht Club.
- Camp Kennebec provides a wonderful summer camp for those with learning disabilities, and developmental delays
- H'art Centre provides artists with disabilities and those facing barriers with opportunities to create, study, and produce works in the arts, and to collaborate with qualified, trained community artists.
- Kingston Gymnastics Club - Adaptive Programming offers a class designed to give children, teens, and adults of all abilities the chance to participate in gymnastics.
- Kingston Junior Knights provides children with disabilities the opportunity to learn, play, and grow on the ice, forming friendships and building skills that extend far beyond the rink.
- Queen’s University Community Outreach Clubs supports local youth, offer peer support, promote equity and disability awareness, and foster engagement through cultural and faith-based initiatives.
- Queen's University Wheelchair Basketball raises awareness of parasport and promotes positive attitudes toward disability.
- Revved Up is an inclusive exercise program designed to provide weekly, community-based physical activity opportunities to adults (18+) experiencing mobility impairments and/or developmental disabilities.
- RKY Camp provides value-based summer camping and outdoor education programs to participants from all backgrounds.
- Special Olympics Kingston provides sports opportunities for individuals with intellectual disabilities.
- Y Penguins is swim team for children with physical disabilities and their able-bodied siblings.
- Hulpr provides transportation for hospital discharges, recurring treatments, or rides to school.
- Kingston Access Bus Services provides specialized transit services within the City for those with disabilities who may not be able to use standard transportation options.
Contact Us
City of Kingston
City Hall
216 Ontario Street
Kingston, ON K7L 2Z3
Canada
contactus@cityofkingston.ca
Phone: 613-546-0000
The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land.
Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.
Learn more about the City's reconciliation initiatives.
