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Social Media

Engage with us and stay on top of City updates by following our official social media accounts:

Social media guidelines 

We monitor social media Monday to Friday, from 8:30 a.m. to 4:30 p.m. If you have a time-sensitive question or inquiry about municipal services, please Contact Us.

We are committed to operating social media effectively to communicate and engage residents, employees and other community members. The following guidelines govern how we communicate and engage online. 

We reserve the right to remove any content, or not respond to communications considered inappropriate, as follows: 

    • Profane language or content. 
    • Content that promotes, fosters or perpetuates discrimination on the basis of race creed, colour, age, religion, gender, marital status, status with regard to public assistance, national origin, physical or mental disability or sexual orientation. 
    • Inappropriate sexual content or links to such content. 
    • Conduct or encouragement of illegal activity 
    • Information that may tend to compromise the safety or security of the public, public systems or employees of the City. 
    • Personal information or personal health information of others.  
    • Content that violates legal ownership interests of any other party.  
    • Express political views. 
    • Inaccurate or misleading information. 
    • Commercial endorsements or solicitation. 
    • Violate the terms bylaws, policies or procedures of the City of Kingston. 
    • Materials that are owned/copyrighted by the City of Kingston, including but not limited to images, screen shots, video, and any other information unless approved by the Communications and Public Engagement Division of the City of Kingston.

Content posted by third parties does not represent the views of City of Kingston. We cannot and do not guarantee user privacy on third-party social networking websites. Users are subject to the terms and conditions of the specific application on that website. Users should review and agree to the third-party terms and conditions prior to participating. 

We will not be responsible for any losses or damages suffered as a result of using third party social media sites. Those using social media participate at their own risk and for their own benefit and accept that they have no right of action against the City related to such use.

By engaging on City of Kingston social media channels, users acknowledge and consent that their comments or messages may become part of the public record and used in official City documentation. It is our sole discretion as to which comments or messages will be saved to form part of the City's official business records. 

A link between our social media channels and any other website does not imply an endorsement or sponsorship by the City of Kingston of that website, or the creator of that website. 

We are not responsible for the authenticity or suitability of content posted to our social media channels by other users.

We will adhere to all applicable legislation regarding privacy and freedom of information. The City of Kingston is subject to Ontario's Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56 ("MFIPPA"), as amended and other privacy legislation. Users should be aware that personal and other information contained in posts, messages and comments directed to the City of Kingston are subject to MFIPPA and may be released under this legislation. The anonymity or confidentiality of the sender and any information contained within the correspondence cannot be presumed or relied upon.

At our discretion, communication may be redirected to phone or email channels. The reasons for this request would include, but are not limited to, privacy concerns, relevance or amount of detail required to reach a resolution.

The City of Kingston acknowledges that we are on the traditional homeland of the Anishinaabe, Haudenosaunee and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land.

Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.

Learn more about the City's reconciliation initiatives.

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