Assistive listening systems now available at select City facilities

The City continues its efforts to make municipal services more accessible with the launch of assistive listening systems designed to improve hearing access for residents and visitors. The systems are now available at City Hall, INVISTA Centre, and the Artillery Park Aquatic Centre (APAC). 

The systems provide clear, personal, amplified sound to help people understand staff and access services more easily. The technology supports a wide range of users, including people with hearing aids and cochlear implants, Auracast‑enabled hearing devices, and those without hearing devices. 

People using hearing aids or cochlear implants with a T‑coil (Telecoil) can connect directly by switching their device to the “T” setting. Visitors with devices that support Auracast™ Bluetooth broadcast audio can connect wirelessly for clear, direct sound. For those without a hearing device, a handheld listener is available upon request and can be held to the ear to hear amplified speech. 

“The introduction of assistive listening systems reflects our commitment to reducing barriers and improving access to City services,” says Derek Ochej, Deputy City Clerk. “Accessibility is essential to customer service.” 

This official launch aligns with National AccessAbility Week, which recognizes the contributions of people with disabilities and highlights efforts to remove accessibility barriers. The week also includes Red Shirt Day - A Day of Action for Accessibility and Inclusion, taking place on June 3, when City Hall will be illuminated red in support.