Residents advised to use online or in-person options while Canada Post mail is stopped
As of Sept. 25, 2025, the Canadian Union of Postal Workers (CUPW) has launched a national strike. During this strike, Canada Post mail and parcels will not be processed or delivered, some post offices will be closed, and no new mail will be accepted.
The City asks residents not to send payments or time-sensitive documents by mail and to use alternate options instead. Failure to receive bills does not excuse people from payment or from penalties for late payment.
Pay bills, fines, parking tickets and more
You are still responsible for paying bills, fines, and parking tickets on time. Payments can be made online or in person at select locations.
Pay online
Visit CityofKingston.ca/Pay for online payment options for:
- Parking tickets and permits
- Provincial offences fines
- Recreation programs
- Transit passes
- Pet licences
Pay in person
- Make payments at the Payment Centre, City Hall (216 Ontario St.): 8:30 a.m. to 4:30 p.m., Monday to Friday. The Payment Centre cannot process Recreation, Planning, Building, Licensing, or Housing & Social Services payments.
- Provincial Offences Court (362 Montreal St.): 8:30 a.m. to 4:30 p.m., Monday to Friday
- Pay program fees at City recreation facilities during business hours
- Planning, building and licensing: 1211 John Counter Blvd., 8:30 a.m. to 4:30 p.m., Monday to Friday
- Housing & Social Services: 362 Montreal St., 8:30 a.m. to 4:30 p.m., Monday to Friday
Pay after hours
Drop off cheques only – please do not use cash.
- City Hall, 216 Ontario St., mail slot at Market Street entrance
- 1211 John Counter Blvd., 24-hour drop box
Utilities Kingston payments
- Pay by cash, cheque, or debit at City Hall Payment Centre (216 Ontario St.)
- Drop off cheques at 85 Lappan’s Ln. or 1211 John Counter Blvd.
- Register for the MyUtilities Portal to access bills online. You will need your account number and postal code.
- Visit UtilitiesKingston.com/Accounts/PaymentOptions
Housing & Social Services correspondence
- Bring documents, including Ontario Works documents, to 362 Montreal St. during business hours or use the 24-hour drop box
- Residents of Kingston, South Frontenac and the Islands can pick up cheques in person at 362 Montreal St. with identification
- Residents of North and Central Frontenac: can pick up cheques in person at 362 Montreal St. with identification, or alternatively, contact their Ontario Works Case Manager to make arrangements for cheque pick-up.
Property tax bills
Sign up for MyTax, the City’s online portal, to access tax information and bills by visiting MyKingston.ca. You will need an access code from a recent tax bill.
Visit this page for more tax payment options.
Planning, building and licensing documents
We ask that you drop off any items related to planning applications, building permits or licensing applications at the counter at 1211 John Counter Blvd., 8:30 a.m. to 4:30 p.m., Monday to Friday, or use the 24-hour drop box.
Payments for Development Planning, Heritage Planning and Building Permit applications can also be made online through the DASH (Development and Services Hub) portal, with credit or debit card transactions for Development/Heritage Planning and debit card transactions for Building Permit records.
In light of the postal strike, planning notices will be published in The Kingston Whig-Standard, on the city's website, and distributed via the Planning Services mailing list.
Other correspondence
Letters or non-bill correspondence can be dropped off at the appropriate City customer counter during business hours.
Garbage bag tags will not be available via mail, but can be purchased at many other locations.
Questions? For time-sensitive inquiries, please call 613-546-0000.
Contact Us
City of Kingston
City Hall
216 Ontario Street
Kingston, ON K7L 2Z3
Canada
contactus@cityofkingston.ca
Phone: 613-546-0000
The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land.
Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.
Learn more about the City's reconciliation initiatives.
