Grey Box Recycling

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Do not place gloves and masks in with recycling. These items are always garbage. See other ways to protect your collector during the COVID-19 pandemic.

The Grey Box is used to collect paper products, cardboard and plastic bags.

It's collected every other week (alternating with the Blue Box). Have it out for collection by 6 a.m. on your collection day. Each Grey Box and its contents must weigh less than 20kg (44lbs).

See a video on how to put out your recycling so it is collected as expected.

Reducing waste = climate action

Change for climate by reducing your waste and by diverting it properly. Garbage sent to landfill contributes to climate-changing greenhouse gas emissions.

Live in an apartment? Learn more about recycling in apartments.

Need a Grey Box?

New and replacement Green Bins and recycling boxes will not be available during the COVID-19 pandemic. See other changes to Solid Waste services.

Residents are entitled to one free Grey Box. You can get a replacement if yours has been lost, stolen or broken. Additional grey boxes cost $5.50/bin. You may put out multiple grey boxes for collection. You may use another rigid-plastic recycling box, but it must have dimensions that are similar to the City-issued box 22" long x 17" wide x 14.5" tall.

Get a City Grey Box at:

What goes in the Grey Box?

DO put these in your Grey Box:

  • Plastic bags and stretchy plastic film (placed in a tied plastic bag)
  • Newspaper
  • Flyers, junk mail and magazines
  • Office paper (all colours)
  • Envelopes
  • Shredded paper (in a clear or transparent tied bag no larger than 90cm x 60cm x 20cm [3' x 2' x 8"])
  • Boxboard
  • Food and beverage cartons (milk, juice, soup, broth, etc)
  • Coffee cups – lid removed (place in blue box)
  • Corrugated cardboard (may be bundled, but no larger than 90cm x 60cm x 20cm [3' x 2' x 8"])
  • Cardboard set out inside another cardboard box will not be collected

DO NOT put these in your Grey Box:

  • Crinkly plastic film, pet-food bags and bubble wrap.
  • Greasy pizza boxes (these go in your green bin)
  • Meat packaging
  • Gift wrap
  • Cereal/cracker liners
  • Zipper-style plastic bags

Don't know where it goes? Use our Waste Sorting Look-up.

Make sure your Grey Box is collected as expected

  • Place acceptable items loosely in the grey box and set out at the curb by 6 a.m. on your collection day every other week (see collection calendar).
  • Put all the plastic bags into one plastic bag and tie it.
  • Each Grey Box and its contents must weigh less than 20kg (44lbs).

Windy-weather tips

Prevent recyclables from becoming blowing litter:

  • Place heavier recyclable items on top and lighter items on the bottom.
  • All paper products may be placed in an untied plastic bag.
  • When you know it will be windy overnight, place your recycling box out for collection by 6 a.m. in the morning of collection.
  • Place an unattached piece of wood, like a piece of plywood, over top of the box. The collector will remove it to empty your recycling.

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Missed collection or other collection issues

Was your waste missed? First look for a notice tag or sticker. Still not sure why it was left behind? Call 613-546-0000 or email

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