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Whether it is looking to see what types of active development files are in your neighbourhood or making a planning application online, DASH is here 24/7.  Watch a tutorial on using DASH so you can become comfortable with the system and then give it a shot.  Or let us walk you through the new online application process in person at 1211 John Counter Blvd.

This is a big change in how we deliver our services and we are here to help when you need it.

Why has the City invested in DASH?

Service enhancement

DASH is all about sharing and managing development-related information online with our customers and our community. Starting with the planning service, DASH will include our building service information in 2017 and will eventually become the central place for all development- related information in Kingston.

Clarity and transparency

Using DASH, we can now share real-time application processing information with our customers so they know exactly where they are in the approvals process and what the next steps are.  And it allows residents and other interested parties to search online and see where active development applications are and what types of proposals have been made in their neighbourhood's.  

Monitoring with metrics

DASH also ensures accurate and timely reporting on how we are meeting or exceeding our service standards – our commitment to our customers and our community to provide service excellence!

Questions & feedback

DASH is a new way of doing business and we want to keep improving it!  Let us know how we can make the system easier and more helpful for you at or drop in at 1211 John Counter Blvd.  You can always give us a call to speak with a representative of the planning service. 

Complete the survey within DASH and provide suggestions on how we can improve your experience.


Need some help getting started? Check out our online tutorials, give us a call, or drop into our new customer service counter at 1211 John Counter Blvd. during business hours. We can walk you through the steps and the process to set you up with an account so you can get back to what you do – invest in Kingston!