Accessibility
We value our community and want to create opportunities for everyone to enjoy. We are working to remove barriers from our services for people with disabilities. Additionally, we are raising public awareness. Educating the public and private sectors about the Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Building code, and the Ontario Human Rights Code.
Accessible information
Alternate formats and communication support are available upon request. Call us at 613-546-0000 or submit a request online. We will work with you to understand your needs.
Accessibility concern? Submit a barrier report
Let us know if you have experienced one of these five barriers when accessing a municipal facility, program, or service:
- City owned buildings or facilities that are not accessible to users of mobility aids
- Outdoor barriers like blocked or damaged sidewalks, overgrown shrubs, poor snow or ice removal, malfunctioning signals or pedestrian crossover, etc.
- Indoor barriers like tripping hazards, low lighting, out of service washrooms, and rooms or areas inaccessible to users of mobility aids, etc.
- Communication barriers with our information, programs, or customer service
- Other barriers not listed.
Accessible transportation
All Kingston Transit buses are accessible! They offer buses with low-floor kneeling capability and ramp access, as well as courtesy seating areas for passengers with mobility limitations and passengers with disabilities and seniors. For more details, check out our Accessible Transit Service Handbook.
Kingston Access Bus
The Kingston Access Bus provides specialized, non-emergency medical and community transportation to registered users who meet the required qualifications.
Accessible taxis
On-demand accessible taxis are available for all residents through the following providers:
- Modern City Taxi at 613-542-3333
- Amey's Taxi at 613-546-1111
These local companies provide accessible taxi service at the regular rate and, starting January 1, 2026, will also offer subsidized rides through the Accessible Taxi Program (ATP).
Accessible Taxi Program
The ATP adds to Kingston Access Bus service by providing more flexibility for trips that can't always be planned in advance. For these less frequent trips, eligible riders get a subsidized fare equal to Kingston Transit's adult single fare, if available.
There is a daily limit on subsidized taxi trips for each rider and for each taxi company to help keep the program sustainable. It's best to book ahead when you can. You can still book extra trips at the regular fare.
The ATP only covers trips within the City of Kingston and specific areas of Loyalist Township. Trips outside these areas will cost the regular fare.
For Kingston residents, the program operates Monday to Saturday from 6 a.m. until midnight, and on Sunday from 8 a.m. to 9 p.m.
ATP eligibility
Kingston Access Bus manages program eligibility. You can register on their website or by calling 613-542- 2512. To qualify, you need to complete an application and provide an assessment from a healthcare professional.
Eligibility cards provided by the Kingston Area Taxi and Licensing Commission, even if expired or temporary, are valid until January 5, 2026. After that date, eligible passengers will need to show their Kingston Access Bus client ID number.
Accessible parking
Accessibility plan
The 2023-2025 Multi-Year Accessibility Plan includes goals and strategies to make the City of Kingston more accessible to all residents and visitors. It also tracks our progress towards improving accessibility beyond the standards set by the Accessibility for Ontarians with Disabilities Act (AODA).
Council has approved the 2026 - 2028 Multi-Year Accessibility Plan. This plan outlines the goals and strategies the City will undertake over the next three years to reduce barriers to accessibility.
An annual status report and any updates to the plan are prepared with the help of our Municipal Accessibility Advisory Committee.
The 2025 Accessibility Compliance Report is now available for download. This report, submitted every two years to the provincial government, showcases the City's commitment to the Accessibility for Ontarians with Disabilities Act and its regulations.
Facility Accessibility Design Standards
The Facility Accessibility Design Standards provides guidelines for incorporating accessibility in City of Kingston facilities and ensures that the requirements of the Ontario Building Code and Accessibility for Ontarians with Disabilities Act are met. Learn more about how these standards apply to new and renovated City facilities and help us build a more inclusive community.
Contact Us
City of Kingston
City Hall
216 Ontario Street
Kingston, ON K7L 2Z3
Canada
contactus@cityofkingston.ca
Phone: 613-546-0000
The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land.
Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.
Learn more about the City's reconciliation initiatives.
