Training must ensure that applicants:
- Demonstrate the ability to communicate effectively in English including understanding and responding to passenger inquiries, interpreting directions and emergency instructions, and using maps, navigation systems and fare information
- Demonstrate a working knowledge of the geography of the City of Kingston, including major streets, landmarks, public institutions and transportation hubs
- Complete training on the requirements of the Passenger Transportation Services By-Law (not in effect until Oct. 1):
- Safe and defensive driving practices
- Customer service, including respectful and professional interactions with passengers
- Accessibility requirements, including communicating with persons with disabilities, the proper use of accessibility equipment and features, and accommodating service animals and mobility aids in accordance with the Accessibility for Ontarians with Disabilities Act (AODA)
Third-party training providers
The City in the process of securing an approved third-party training provider to deliver taxicab driver training and examinations.
During the transition period, we will continue to administer taxicab driver examinations using the current process. For questions about training materials or exam preparation, please contact transportationlicensing@cityofkingston.ca.
Taxicab brokers can provide the required training and exams themselves (such as Amey’s Taxi) or use a third-party training provider. Regardless of who delivers the training, taxicab brokers are responsible for ensuring that drivers meet all requirements of the Passenger Transportation Services By-Law (not in effect until Oct. 1) before issuing a Letter of Association.
Taxicab brokers are also responsible for ensuring that any training program they use meets the requirements of the Passenger Transportation Services By-Law (not in effect until Oct. 1) and has been approved by the City.
